This is a Customer Service Representative - Business Banking role with Commonwealth Bank based in Perth, WA, AU Commonwealth Bank Role Seniority - junior More about the Customer Service Representative - Business Banking role at Commonwealth Bank Do Work That Matters At CommBank, we support Australian businesses every day. Our Business Banking Service (BBS) Contact Centre helps customers keep their operations running smoothly by providing fast, reliable service. As a Business Banking Associate, you’ll be part of a team that makes a real difference to business customers across the country. See Yourself in Our Team You’ll join a supportive, customer-focused team and be the first point of contact for our business banking customers. Every interaction you handle helps keep Australian businesses moving. In this role, you will: Provide premium technical and customer service support over the phone Assist with transactional enquiries, account updates and business banking needs Deliver fast, accurate solutions that support our customers’ day-to-day operations What You’ll Bring Strong customer service experience (essential) A resilient, positive attitude in a fast-paced environment Confidence using multiple systems and technologies Clear communication skills and a genuine desire to help Interest in banking/finance (desirable) Ability to learn quickly and multitask effectively No banking or finance experience required — we provide full training to set you up for success Roster & Training You must be based in Perth for this role Our customers are at the centre of everything we do. To be there for them every step of the way we'll need you to commit to a rotating roster which operates between the hours of: 8:00am – 7:00pm AWST Monday – Sunday You will need to be available to work weekends as needed roughly every 3–6 weeks Full-time role (38 hours per week) In-office mandatory training Hybrid working: first 6 months in-office to set you up for success, then enjoy a balanced 50% work-from-home / 50% in-office model Please note: this role is not compatible with face-to-face university timetables Career Growth & Why This Role Matters Strong development pathways supported by the BBS Academy, which trains 100 new team members annually Opportunities to become cross-skilled across other areas such as CommBiz, Merchant Enquiries and Corporate Cards Clear capability frameworks to help you progress into roles across BPB, Relationship Management, specialist banking, leadership and the wider Group Make real customer impact during crucial business moments Work with modern systems in a supportive, inclusive team Build highly transferable technical, service and problem-solving skills If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 15/01/2026 Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Commonwealth Bank team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing premium technical and customer service support Assisting with transactional enquiries and account updates ⏱️ Delivering fast, accurate solutions Key Strengths Strong customer service experience ️ Clear communication skills Confidence using multiple systems and technologies Interest in banking/finance ⚡ Ability to learn quickly and multitask effectively Resilient, positive attitude Why Commonwealth Bank is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Commonwealth Bank not with Hatch.