Job Title
The ideal candidate will serve as a strategic leader, overseeing the retail and commercial partnerships division. This pivotal role requires exceptional leadership skills, operational expertise, and a proven track record of driving cultural and commercial outcomes.
This position provides an opportunity to shape the long-term direction of these business units, embedding operational excellence, and fostering innovation that ensures every experience continues to reflect wonder-filled experiences for our guests.
About the Role
Provide strategic leadership and oversight of the retail sector and tour desk operations, ensuring efficiency, consistency, and alignment with company values.
Build and maintain strong concessionaire and supplier relationships, supporting contract reviews, negotiations, and renewals to maximise long-term value.
Develop workforce strategies across business units, ensuring sustainable resourcing, productivity, and cost control.
Oversee capital investment and maintenance programs to safeguard long-term asset performance, sustainability, and compliance.
Requirements
The successful candidate will possess:
A Bachelor's degree in Management, Business Administration, Commercial Finance, or a related field.
Minimum 10+ years' experience in senior retail or commercial partnership roles.
Strong leadership skills with the ability to inspire, motivate, and guide a diverse team.
Proven ability to drive sustainable and profitable business outcomes through strategic decision-making and operational excellence.
Strong commercial acumen to balance customer experience with sustainable financial performance.
Ability to build, negotiate, and maintain strategic partnerships.
Creative thinking and willingness to experiment with current approaches and technologies.
Ability to drive change and foster a culture of continuous improvement and innovation.
About Us
We are committed to sharing the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees, and community.
📌 Head Of Retail And Partnerships
🏢 beBeeStrategic
📍 Sydney