Job Summary
We are seeking an IT Service Desk Agent to provide level 1 IT support in a large and growing corporate environment.
The successful candidate will manage and have end-to-end ownership of service desk requests, software installations, patches, and new setups from first point of contact through to resolution.
This role requires strong communication skills, attention to detail, and the ability to interpret technical information in a way that is easily understood by non-technical users.
* Key Responsibilities:
* Provide Level 1 IT support
* Capture details of users' issues
* Identify efficiencies or opportunities for continuous service improvements
* Identify and escalate repeat issues and risks
* Ongoing asset management of client devices
Requirements:
* Relevant tertiary qualification and/or work experience in IT or customer service-related field
* Previous experience with Microsoft enterprise stack (Windows 10, Azure, Microsoft 365)
* Ability to identify and troubleshoot Microsoft Windows operating systems, Microsoft office suites, hardware, and networking related faults
* Ability to work autonomously and as part of a team
* Willingness to work outside standard business hours
What's in it for you?
* Experience supporting a multinational infrastructure
* Opportunities for professional and career development
* Employee benefits: Discounted health insurance, wellbeing program, purchased annual leave, company mobile