Make a real difference in your community by becoming a Customer Service Officer.
You'll play a vital role in helping Australians service their own businesses, keeping millions of people connected, and building community resilience.
We're seeking someone with excellent communication skills, who's passionate about delivering exceptional customer service and making a positive impact.
Your key responsibilities will include:
* Providing sales and service transactions with accuracy and professionalism.
* Managing high-value transactions, including cash, cheques, credit cards, and EFTPOS.
* Conducting identity services transactions, such as Australian Passport Interviews.
* Promoting products and services through up-selling, cross-selling, merchandising, and other promotional activities.
* Assisting customers with mail lodgements and associated costs.
* Building rewarding relationships with customers by understanding their needs.
* Supporting administrative duties, such as stocktaking and record maintenance.
To be successful in this role, you'll need to have:
* Friendly, enthusiastic, and reliable demeanor.
* Excellent communication and interpersonal skills.
* Experience in customer service and/or cash handling.
* Physical fitness to lift up to 16kgs of mail regularly and stand for your shift.
In return, we offer a supportive culture that values diversity, inclusivity, empowerment, and safety. You'll also have access to career development opportunities and recognition for your contributions to our success.