Job Description
BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength, and we prioritize safety, success, and well-being. We are leaders and innovators in transforming steel into smart products and solutions that support society today and in the future. Our brands, like COLORBOND steel, inspire and protect everything from hospitals to bridges and stadiums.
The Opportunity
Join our Lysaght business in the Cardiff team as a Customer Service Representative. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation, from iconic corrugated roofing over Australian homes to large commercial and industrial projects.
As a Customer Service Representative, you will support our call centre and data entry team by managing enquiries via phone and email. Our customers include homeowners and builders requiring a variety of our superior products and solutions. As the face of BlueScope, you will ensure all customers receive exceptional service.
With strong leadership support, you will have opportunities to further your career in customer service or sales with BlueScope Australia.
What Will You Do?
* Interact with customers via phone and email, managing quotes and queries
* Follow up on quotations and inquiries, converting them into sales opportunities
* Collaborate with internal stakeholders including marketing, warehouse, and sales departments to meet customer expectations and requirements, including product specifications, special packaging, and delivery schedules
* Continuously seek ways to improve the customer experience and enhance the total value proposition
More About You
Bring a positive attitude and a willingness to grow and develop in the role. You will have:
* Experience working in a customer service environment
* High attention to detail and ability to manage multiple tasks
* A strong customer focus with effective issue resolution skills
* A willingness to learn and develop
* Computer competency, including MS Office
Why BlueScope?
BlueScope offers opportunities to innovate, learn, and grow supported by inclusive leadership and a passionate team. We provide:
* Learning and development opportunities to build skills aligned with your career aspirations
* Innovative solutions and sustainable practices
* An inclusive, caring work environment prioritizing safety and well-being
* Meaningful work that contributes to communities and strengthens our future
We promote work-life flexibility through our B-flex program and foster an inclusive environment where everyone feels respected and valued. We encourage applications from Women and First Nations people. Our commitment to sustainability includes action on climate change and achieving our 2050 net-zero goal.
Join us as we work towards our purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.”
Discover more at
Apply now, creating strength for the future. Applications close Monday, 9th June 2025.
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