CASE MANAGER LEVEL 2 – PERSONAL INJURY – MOE, VIC
About The Role
* Proactively manage claims within delegated authority level to achieve the most cost‐effective outcome within the framework of the legislation, identifying and managing return to work barriers on individual claims.
* Ensure customer service standards are maintained for prompt resolution of enquiries.
* Maintain and improve technical knowledge across all facets of claims management.
* Keep up to date with legislative amendments and their practical application.
About You
* Energetic and motivated approach to managing a demanding portfolio
* Experience in a customer‐centric environment
* Excellent verbal and written communication skills
* Proven ability to manage time and prioritise work tasks effectively
* Superior customer service and communication skills
* Passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape
Benefits And Perks
* Inclusive culture: supportive, open‐minded team focused on customer outcomes, encouraging authenticity at work.
* Flexible work‐life balance: flexible and remote work options, workplace adjustments, and support for personal balance.
* Career development: mentoring, development and global mobility opportunities, access to over 10,000 learning resources.
* Financial and well‐being perks: discounts on Allianz products, retail, tech, and travel; financial wellness initiatives; Employee Share Purchase Program.
* For more details about our benefits, visit the Allianz Careers site.
Adjustments and Support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
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