**The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.**
**THE OPPORTUNITY**
Due to an internal promotion in the Managed Services team, we are looking to engage the services of a Service Desk Analyst to join the team to support the technical & commercial commitments of our growing client base.
- Achieve a high level of customer satisfaction through a high quality of service and accuracy in following of processes and procedures
- Correctly identifying Priority 1 and 2 incidents and act on them in relation to major Incident Management processes
- Using knowledge (own and group), remote troubleshooting tools and reference databases to resolve incidents remotely
- Keeping customers updated
- Contributing to Knowledge Management
**DESIRED EXPERIENCE**
- Demonstrated experience in a similar role or in a customer service environment
- Customer Service focused
- Ability to multi-task under pressure
- Collaborative approach to work
**WHO YOU ARE**
- Strong stakeholder engagement & management skills
- Career focused & determined
- Adaptable & thrive in constantly evolving environments
- Strong communication skills
**WHAT'S IN IT FOR YOU?**
In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you'll be rewarded with a career changing experience only consulting can provide.
- Diverse and challenging project work
- Flexible public holiday benefits and option to purchase up to 2 additional weeks leave per year
- Training and development opportunities
- Salary sacrifice, motor and novated leases
- Committed health & wellbeing plan including Employee Assistance Program
- 12 weeks paid parental leave, increasing to 20 weeks for 5+ years service
- Corporate partnerships
**DIVERSITY & INCLUSION**
We value our collaborative culture and work together to support a variety of community organisations and social issues.
- Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you're always ahead of tomorrow. _
- We're that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success - across business, government and beyond. _
- We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We're backed by a global reach that makes us a truly game-changing alternative in the digital services space - with local decision-making and authority. And we're powered not just by technology, but by passionate people who are fearlessly committed to getting it right for our customers. _
- Transformative digital solutions take the right team, making the right moves at the right time. You've found yours with NRI._