Overview
Join to apply for the
Community Manager
role at
Forum Workspace
.
The Commons is an ecosystem of entrepreneurs, businesses, and curious minds working, connecting, and growing under a common roof. Driven by the sincere desire to see people flourish, we support curiosity and believe in the collective power of people to instigate change. Our focus is on building and strengthening community, and we challenge the status quo in an effort to innovate. Forum, our aspirational sister-brand, was born from the same ethos. Where elevated design, curated experiences, and empowering environments create space for professionals to thrive at the highest level.
As a fast-growing team, we offer endless opportunities for professional development, career progression, and collaboration with some of the brightest minds in the industry. We thrive on creativity, innovation, and a strong team culture that champions fresh ideas and ambitious thinking. If you're looking for a dynamic workplace where no two days are the same, where your contributions truly make an impact, and where you'll be surrounded by passionate, like-minded individuals - The Commons is the place to be!
About the Role
Are you a master at building connections and creating engaging communities? The Commons is seeking a passionate and creative Community Manager to take the lead at our new space in Double Bay. As the Community Manager, you\'ll be the heartbeat of our community, responsible for fostering a supportive and collaborative environment where professionals from various industries can thrive together. We believe that a successful community goes beyond providing shared office spaces. We\'re looking for someone who understands the power of cultivating an inclusive and dynamic community. Your enthusiasm for connecting with others, your knack for organising engaging activities, and your ability to foster a sense of belonging will be key in making The Commons the go-to destination for professionals looking for more than just a desk.
About You
You're an energising presence who thrives in dynamic environments and leads with heart, purpose, and initiative. Whether it's remembering someone's coffee order or connecting a freelancer with their next big client, you have an innate ability to make people feel seen, supported, and empowered. You believe that a workspace should be more than just four walls. It should be a community, a launchpad for ideas, and a place where every member feels they belong. Your leadership style is inclusive and hands-on. You roll up your sleeves, inspire your team, and deliver experiences that make The Commons feel like a second home for its members. You're confident managing operations and people, unflappable under pressure, and consistently solutions-focused. You get a buzz from juggling competing priorities, whether it's onboarding a new member, managing facilities, or planning an after-work event that everyone talks about. You don\'t just thrive in fast-paced environments, you elevate them!
The main duties of the role include but are not limited to the below:
Key Responsibilities
Member Experience
Consistently deliver a high level of customer service to our members & guests
Act as main point of contact for all members
Facilitate introductions and relationship-building initiatives
Have a thorough understanding of all members and their businesses
Drive initiatives to support their growth
Proactively manage and resolve issues to maintain a united community & space
Events
Oversee the execution of all events to ensure they align with The Commons\' brand & quality standards
Collaborate with internal teams and external partners to deliver high-quality experiences
Ensure events run smoothly & Team is supported throughout
Facilities Management
Ensure that the building is fully operational
Resolve all maintenance issues by reporting to the Operations Team
Arrange quotes, liaise with contractors & schedule required maintenance work
Coordinate workload of the wider Community Team
Ensure a consistently pristine and detail-oriented workspace environment
Daily Operations
Oversee the smooth day-to-day running of the space to ensure an exceptional member experience
Manage the schedules, workload, and communications of the Community Team
Communicate upcoming changes/ initiatives to members and Team
Support the delivery of weekly events
Continuously identify opportunities to improve workflows & service quality
Management and Leadership
Manage daily workload of the Community Team
Develop team capability through training and development
Mentor & engage Team by coaching them for success in their career path
Conduct Performance Reviews as well as provide regular feedback
Train new staff members with support from State Community Manager
Conduct tours of the space and drive new sales
Inductions, on-boarding and off-boarding
Manage membership changes within the existing community
Negotiation of memberships
Retention
Foster long-term member relationships to maintain high occupancy and community stability
Regularly assess service offerings and member feedback
Identify opportunities for improvement and enhance retention
Ensure adherence to membership policies, including notice periods & cancellation procedures
Proactively communicate any potential membership changes to Management and re-engage previous enquiries to drive reactivation and growth
Required Skills & Experience
5+ years of experience in Flexible Workspaces, Hospitality, or Retail Management
Proven ability to build and nurture meaningful relationships with diverse stakeholders
Skilled in identifying growth opportunities
Exceptional interpersonal and rapport-building skills
Natural ability to connect and engage
Thrive in fast-paced environments, effectively balancing competing priorities with a solutions-focused mindset
Highly organised with excellent time management and acute attention to detail
Benefits of working at The Commons
Employee Assistance Program
Quarterly team dinners & generous awards
Ability to work across different locations
Birthday & anniversary gifts
Weekly events program e.g. breakfast club, yoga & drinks
Additional paid maternity leave
Exclusive annual Halloween party
Subsidised flu shots
Work travel opportunities
Community Managers retreat
Further education program
Bonus scheme for member-facing roles
Values
All actions, conversations, and behaviours are to display behaviours that reflect the philosophy and values of The Commons:
Putting our members first
Fostering community
Working together as a team
Constantly learning and growing
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service, Sales, and Administrative
Industries
Real Estate and Hospitality
Sydney, New South Wales, Australia 3 weeks ago
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📌 Community Manager
🏢 Forum Workspace
📍 Sydney