Job Description
Assistant Manager
Inspiring and engaging. As an Assistant Manager, you will show your leadership and interpersonal strengths to maximize the rooms & hotel operations and ensure an exceptional guest journey.
The city of Newcastle was once best known for its BHP steelworks and the grunge band ‘Silverchair’. Fast-forward to 2025 and live in Newcastle is the seventh biggest city in Australia filled with amazing restaurants & bars, making it a great place to visit week-in and week-out.
The hotel is situated on the doorstep of Newcastle Beach and commands the corner of a beachside city block surrounded by renowned Newcastle restaurants, cafes and bars. Shopping precincts, art galleries and picturesque coastal walks are a moment’s walk away.
What is in it for you:
Uniform, Dry Cleaning & Car Parking provided
Employee benefit card offering discounted rates in Accor worldwide
Salary package under HIGA Managerial salary $75,915 + super
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities
What you will be doing:
- The Assistant Manager in the absence of the Front Office Manager and or General Manager is responsible for the day to day operations of the hotel across all departments
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Lead and manage all aspects of the front office department and ensure all service standards are followed with friendly and engaging service
- Drive loyalty sign ups in line with AccorHotels regional targets, Hotel specific targets and associated initiatives
- Taking initiative to ensure that interactions with our guests are positive and productive
- Providing guidance, supporting training and leading the Front Office team
- Assisting with check-in and check-out of guests, ensuring all procedures are adhered to
- Assisting other areas of the hotel during peak times when needed
- Being responsible for the health and safety of all patrons, guests and staff members
- implementing supporting agreed upon Revenue Management strategies and practices