“Hospitality is a work of Heart” at Accor, The Fragrance Group has a perfect opportunity for a Multi-Hotel Reservation Agent to join our amazing team. The Portfolio consists of the Mövenpick Hotel Hobart | Mövenpick Hotel Melbourne on Spencer | ibis Styles Hobart | Novotel Devonport | Novotel Perth Murray Street.
Based at the Mövenpick Hotel Hobart, this multi-hotel role forms part of our Reservations team, supporting multiple hotels across Tasmania, Melbourne and Western Australia.
Join us, and become a Heartist®
Job Description
Due to growth within the portfolio, this is a new position within the team, reporting to Portfolio Reservations Manager, you are often the first point of contact for our guests who will:
* Use the hotel systems to process and input all reservation types in an accurate and efficient manner
* Maintain a positive selling approach to maximize yield in both occupancy and rates
* Respond to guest calls according to hotel policy and ensure an outstanding guest experience
* Ensure the arrivals list is checked daily to display the correct rate and market codes
* Ensure accurate data is recorded for all reservations
* Recommend property facilities and assist guests with information and special requests
Qualifications
The ideal candidate is highly organised and possesses exceptional time management and communication skills. You will be responsible for delivering consistently accurate and high-quality service for our clients – every interaction, every day.
* Previous experience in a similar role preferred
* Possess strong organisational skills and ability to prioritise workflow and workload individually and across the team
* Flexibility to work varied shifts, including weekends
* An outcome-driven approach to performance and results
* A natural ability to build and maintain internal and external client relationships
* Prior experience working with Opera Cloud and RESAweb is advantageous
Additional Information
* Discounts including accommodation and dining from day 1!
* Fantastic learning, development, and career opportunities within Accor.
* Make an impact, grow your career, and be a part of the global hospitality success story.
* Be a part of a dynamic hotel environment with a supportive and fun team
Please note, that you will require full working rights in Australia to be eligible for this position.