PERSOL brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED, who crafted the staffing industry in Australia in 1964; Programmed, the leading provider of operations and maintenance services across Australia and New Zealand; and PERSOL, the largest workforce solutions provider in APAC.
The AI Business Analyst (AI BA) builds a deep understanding of business problems and data/AI capabilities, translating them into clear, testable user stories and acceptance criteria for multi disciplinary agile teams. They shape AI enabled features and services that are ethical, transparent and compliant, and ensure the right human in the loop controls, explainability and auditability are in place across the AI lifecycle.
* Location: Canberra (preferred), open to considering other location candidates if suitable
* Baseline clearance / Progress to obtain Baseline clearance
* ASAP until 30th June 2026 with 12 months extension option
Key responsibilities
* Elicit, analyse and document business, data and AI requirements; decompose into epics, features and user stories with testable acceptance criteria.
* Define non-functional needs specific to AI (transparency, safety, robustness, latency, security, privacy).
* Map processes/decision points to decide AI vs rules based and specify human authority levels and HITL checkpoints.
* Co design evaluation frameworks for AI features (ground truth datasets, baselines; monitor performance, drift and fairness over time).
* Partner with data scientists/engineers & product owners to turn outcomes into model objectives, features and data constraints.
* Lead workshops, discovery and backlog refinement; produce service blueprints & future state workflows across teams.
* Develop acceptance criteria and test cases for AI/ML features (shadow testing, A/B trials, red teaming, rollback plans).
* Document prompt/model assumptions, guardrails and safety constraints (retrieval scope, prompt patterns, redaction).
* Contribute to privacy threshold assessments / PIAs, threat risk assessments and records management of AI artefacts.
* Ensure alignment with Internal AI Policy, AI Governance Framework, and Data Governance Framework/Data Policy; coordinate approvals with governance forums.
* Support change management, comms & training for AI enabled processes and tools (e.g., Copilot scenarios).
Qualifications/Experience
* 3+ years as a BA/Systems Analyst in digital/service delivery, including agile teams.
* Hands on experience supporting AI enabled products within the Microsoft Stack (ML, NLP/LLMs, Copilot or intelligent automation) from discovery to delivery.
* Proven ability to write testable stories and acceptance criteria for AI features (incl. evaluation metrics & guardrails).
* Working knowledge of responsible & secure AI (privacy by design, human oversight, explainability, bias mitigation).
* Workshop facilitation and stakeholder engagement across technical and non-technical audiences.
* Proficiency with Azure DevOps and Miro (or equivalent).
* Excellent written and verbal communication; able to influence decisions with evidence and prototypes
If you meet these requirements, please apply now or for a confidential discussion please call Athena Yung on 0491451213 or reach out
Who we are
At PERSOL, we connect people to meaningful work and growth. With decades of experience and a future-focused mindset, we're here to support your career journey. We offer fresh opportunities, trusted guidance, and a people-first approach.
We're committed to creating a safe, inclusive, and respectful workplace that embraces diverse experiences, backgrounds, and perspectives. We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.
Ready to make your next move? Apply now to join our team.
To learn more about life at PERSOL, visit persolaustralia.com or follow us on /company/persolapac for the latest updates and opportunities.
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