Relationship Manager – Shape the First Impression, Every Day
Harmony Early Education - Yarrabilba
Are you the kind of person who can brighten someone's day the moment they walk through the door? Do you love supporting families, creating meaningful connections and keeping a busy service running smoothly?
We are searching for a Relationship Manager who will be the warm first impression, the reassuring voice and the steady support that families depend on every single day.
They are the face of the service, the keeper of relationships and the connector who makes families feel truly seen and welcomed.
Your Impact
As Relationship Manager you will be the person families trust most.
You Will
* Welcome every child and family with warmth, professionalism and genuine care
* Build strong, lasting relationships that support enrolments, retention and a sense of belonging
* Champion communication that is clear, respectful and family-focused
* Support families through onboarding, transitions, bookings & daily questions
* Keep the front-of-house running smoothly with organisation and confidence
* Model Harmony's values through every interaction
Your presence shapes the tone of the whole service calm, connected, warm and child-centred.
Why you will love working with us
We value the people who hold families together.
That's Why We Offer
* 75% off childcare fees
* 15% retention payment above Award
* Discounts at over 500 retailers through our benefits platform
* Harmony Academy for training & development
* A compassionate, supportive leadership team
* Wellbeing initiatives & team events
Our Commitment to Child & Cultural Safety
We are dedicated to creating spaces where every child is safe, respected and celebrated.
Through strong processes, ongoing training and open communication we embed child-safe and culturally safe practices in every aspect of our work including the way we welcome and support families.
About The Role
You will thrive here if you enjoy:
* Being the welcoming face for children and families
* Creating meaningful daily interactions
* Supporting enrolments, tours & onboarding
* Keeping systems, documentation and accounts organised
* Working closely with the Centre Director and team
* Being the calm, friendly, reliable "go-to" person
About You
You are warm, confident and organised with a natural ability to connect.
You Bring
* Experience in customer service, administration / early childhood setting
* Exceptional interpersonal and communication skills
* The ability to multitask and stay steady in a fast-paced environment
* A commitment to child and cultural safety
* A friendly professional presence that builds immediate trust
You are the person who remembers names, notices details and makes people feel comfortable the second they enter the room.
Why Yarrabilba?
Harmony Yarrabilba is a 190-place centre in the heart of a rapidly growing community, offering care for children from birth to five. Surrounded by parks, playgrounds, and nature trails, it's perfectly connected to Logan and Brisbane, offering convenience and an affordable lifestyle just outside the city.
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