Claims Officer Role
We are seeking a highly skilled Claims Officer to join our team in Darwin. In this role, you will provide a proactive and organized claims management service to clients and support the return-to-work process for injured workers.
* Act as the primary point of contact for injured workers, employers, medical practitioners, etc., for all matters regarding a workplace injury claim;
* Drive the return-to-work process through proactive claims management services, including determining entitlements, scheduling appointments, undertaking regular contacts and reviews, and processing benefits/payments, in accordance with relevant legislation;
* Identify potential barriers to successful claims outcomes and implement strategies to mitigate them;
* Collaborate with internal stakeholders, including Eligibility Officers, Return-to-Work Specialists, Injury Management Consultants, and Mental Health Consultants;
* Provide education to stakeholders on return-to-work processes and legislative obligations;
* Participate in regular claims reviews with key stakeholders;
* Request and obtain necessary information to assist with ongoing claims management;
* Undertake compliance-related tasks, such as accurate data entry and attaching documentation to the claims management system.