Key Accountabilities of the Role
The Senior Account Manager is accountable for fostering and maintaining strong relationships with key clients within their designated territory, serving as the primary point of contact for inquiries and strategic discussions.
The role drives revenue growth by developing and executing territory‐wide business strategies, identifying upselling or cross‐selling opportunities, and ensuring successful delivery of solutions that meet regional market needs.
The manager monitors performance metrics for the entire territory, analyzes market trends and competitor activities, and manages risks and issue resolution. Collaboration with internal teams is essential to align solutions with company objectives and client demands.
Territory Relationship Management
* Develop and execute territory‐wide business strategies to meet revenue targets and growth goals.
* Identify opportunities for upselling or cross‐selling additional products or services across the region.
* Collaborate with internal teams to deliver solutions aligned with the needs of the entire territory.
* Proactively monitor the health of territory accounts and address issues to prevent churn.
* Identify and own opportunities for sales into new accounts across the region.
* Act as liaison between clients and internal teams, facilitating communication and managing expectations.
* Provide guidance and support to project teams to address any challenges during project execution across the region.
* Monitor key metrics such as revenue, retention, and satisfaction levels across the territory.
* Analyse data to uncover trends, opportunities, and areas for improvement within the territory.
* Produce regular reports and presentations summarizing performance for clients and internal stakeholders.
* Stay updated on industry trends, market shifts, and competitor activities within the territory.
* Utilize market insights to anticipate client needs and discover innovation opportunities across the region.
* Share pertinent information with internal teams to influence strategic decision‐making and product development efforts.
Key Qualifications
Skills
* Ability to identify business requirements and provide suitable solutions.
* Highly organized with ability to plan communication cycles and touch points consistently.
* Excellent communication, presentation, and product demoing skills.
* Adaptable and able to multi‐task in a fast‐paced environment.
* Capable of building and maintaining positive client relationships, understanding needs, and managing expectations.
* Strong attention to detail in handling business development leads and managing projects from lead to delivery.
* Ambition to grow and develop existing client relationships through exceptional service and product counsel.
* Effective negotiation skills for resolving conflicts, managing stakeholder expectations, and reaching consensus on scope, timelines, and resources.
Knowledge
* Understanding of government operations, regulations, procurement processes, and budgetary constraints.
* In‐depth knowledge of ERP systems, features, functionalities, and implementation processes.
* Knowledge of government procurement procedures, including RFP processes, contract negotiation, and vendor selection criteria.
* Ability to articulate the value proposition of ERP solutions tailored to government agencies.
* Understanding of the competitive landscape, other ERP vendors targeting government clients, their offerings, and pricing strategies.
* Strong interpersonal and communication skills for building rapport with government decision‐makers.
* Experience in the ERP software market, key players, competitive landscape, industry trends, and emerging technologies relevant to government organisations.
Experience
* Proven B2B sales experience, preferably selling software solutions or technology services to government clients.
* Previous experience working within or selling to government agencies.
* Experience selling ERP solutions or similar enterprise software to government organisations.
* Proficiency in negotiating complex contracts and agreements with government clients, navigating procurement procedures and compliance requirements.
* Strong networking skills and ability to build and maintain relationships with government decision‐makers and key stakeholders.
* Deep knowledge of the ERP software market, including key players, competitive landscape, industry trends, and emerging technologies relevant to government organisations.
* Experience collaborating with cross‐functional teams to deliver comprehensive solutions and support to government clients.
Benefits
* A day off for your birthday.
* Additional 4 days of leave each year.
* ReadyTech awards each quarter with a chance to win flights and accommodation to Hamilton Island.
* Hybrid work with in‐house baristas in Sydney.
* Access to Sonder, a technology‐driven platform supported by safety, medical and mental health experts – available 24/7.
* Company top‐up of government parental leave.
* Additional paid leave for miscarriage, endometriosis and menopause.
* Volunteer leave.
* ReadyTech merch drops along the way.
EEO Statement
ReadyTech is an equal opportunity employer that celebrates diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more, ensuring every employee feels they belong.
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