The Opportunity
The Customer Engagement Delivery Sr Manager is responsible for overseeing the successful execution of marketing technology, customer engagement, and campaign management initiatives.
This role manages a team of Customer Engagement Delivery Leads, ensuring that delivery standards, processes, and governance frameworks are in place to drive efficient and high-quality execution of campaigns and propositions.
The Business Delivery Manager collaborates closely with Senior Campaign Managers, Initiative Owners, Product Owners, and other stakeholders to align business objectives with delivery execution while fostering a high-performing team culture.
What You'll Be Doing
Lead, mentor, and develop a team of Customer Engagement Delivery Leads, ensuring they have the support and guidance needed to manage their respective value streams effectively.
Drive a culture of accountability, collaboration, and continuous improvement within the team.
Establish and maintain best practices, frameworks, and processes to ensure smooth execution of marketing campaigns and customer engagement initiatives.
Define and implement delivery standards across value streams to ensure consistency and efficiency.
Act as a key liaison between business stakeholders and delivery teams, ensuring clear communication and alignment of priorities.
Oversee the execution of campaigns and propositions across different value streams, ensuring they are delivered on time, within scope, and with high quality.
What You'll Bring
To succeed in this role, you'll ideally have:
12+ years of experience in marketing technology, campaign management, or delivery management within a customer engagement environment.
Proven experience in leading and managing teams, preferably Customer Engagement Delivery Leads or similar roles.
Strong expertise in campaign execution, customer engagement, and marketing technology platforms (e.g., Pega, Smartcomm or similar).
Experience in stakeholder management, working with senior business leaders, product owners, and initiative managers.
Ability to drive standardized delivery processes and best practices across multiple teams.
Strong problem-solving skills, with experience in resolving delivery challenges in a fast-paced environment.
We've Got You Covered
At Bupa, care is at the heart of everything we do — for our customers and our people.
We want you to thrive, so our global wellbeing program supports every aspect of your health: physical, mental, financial, and beyond.
Here's just a taste of what you'll enjoy:
We take care of your health insurance with fully subsidised Bupa cover.
Big discounts on travel, car, home, dental, optical & more
Perks from partners like Apple, JB Hi-Fi, Endota Spa & New Balance
Extra annual leave day just for your wellbeing
A paid volunteer day each year to give back
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