Product Design Leader
We seek a visionary leader to own and drive end-to-end design strategy for our web and app experiences, creating exceptional customer journeys.
Key Responsibilities:
* Own the design vision: Set and execute overarching design strategy, ensuring every touchpoint aligns with brand and customer experience goals.
* Lead the journey: Define and drive UX and Product Design across discovery, engagement, checkout, and post-purchase for web and app.
* Champion our design system: Evolve and maintain a scalable, consistent, and brand-aligned design system across all platforms.
* Uplift design quality: Maintain and raise the bar for usability, accessibility, and conversion-optimised design.
* Inspire and mentor: Lead, coach, and develop a talented team of Product Designers, fostering a culture of design excellence and experimentation.
* Collaborate for impact: Partner with Product, Engineering, Marketing, Insights, and Customer Service to deliver unified, customer-first experiences.
* Drive business outcomes: Use evidence-based UX insights and user research to influence product strategy, prioritisation, and customer perception.
About You:
* Deep expertise in Product Design, UX, and mobile-first responsive design at scale.
* Proven leadership and mentoring skills, with a track record of growing and uplifting design teams.
* Experience collaborating across design, product, engineering, and brand functions.
* Strategic thinking with a sharp eye for implementation detail—balancing short-term wins with long-term vision.
* Strong capabilities in UX research, journey mapping, prototyping, experimentation, and A/B testing.
* A passion for customer outcomes and a clear point of view on design's role in business success.
* Excellent communication skills and the ability to champion the value of design across the business.
About Us:
* We believe design is at the heart of every great customer experience.
* We offer a fun, collaborative, and fast-paced environment.
* Flexible working arrangements to help you balance work and life.