Employment Details
Employment Type: Casual
Position Classification: Administration Officer Level 2
Remuneration: $66,608.03 – $68,817.27 (pro rata)
Requisition ID: REQ649509
Location: John Hunter Hospital
Application close date: Sunday 3rd May 2026
EEO Statement: The position is open to all individuals, but is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander applicants are encouraged to apply and consideration will be given to suitable candidates. Applicants must demonstrate status in addition to addressing the selection criterion.
About The Role
An exciting opportunity exists for a motivated and detail‐focused Administration Officer to join the Clinical Information Department (CID) at John Hunter Hospital. The role plays a key part in supporting the creation, maintenance, and accuracy of the Digital Medical Record (DMR), ensuring high‐quality clinical information is available to support patient care, reporting, and legal requirements.
This is a casual position within a 24/7 service. Successful applicants will receive comprehensive training and structured support through a buddy system, with ongoing supervision and development to build confidence across all aspects of the role.
Initial training will be provided during weekday shifts (7:00am–3:30pm and 8:30am–5:00pm, Monday to Friday).
Key Responsibilities
* Provide high‐quality customer service as the first point of contact for telephone, email, and face‐to‐face enquiries.
* Prepare, sort, scan, quality check, validate, and archive paper‐based health records into the Digital Medical Record system.
* Locate and retrieve health records for clinical care, medico‐legal requests, discharge analysis, clinical coding, research, and other approved purposes.
* Ensure accuracy and completeness of documentation prior to scanning and escalates discrepancies as required.
* Process release of information requests in accordance with privacy legislation, NSW Health policies, and confidentiality requirements.
* Assist with audits, quality assurance checks, and approved destruction of scanned records.
* Provide clerical and administrative support across the department, including relief duties as required.
* Work collaboratively within a team environment while managing tasks independently.
* Maintain compliance with all relevant NSW Health policies, procedures, and legislative requirements.
About You & Essential Criteria
You are a reliable, organised, and detail‐oriented individual who takes pride in producing accurate, high‐quality work. You thrive in structured environments and understand the importance of maintaining precise health records within a healthcare setting.
You are adaptable and open to feedback, comfortable working in a repetitive but essential role that directly supports patient care outcomes. You bring strong communication skills and a commitment to delivering excellent customer service.
* Experience in customer service and/or clerical administration.
* A high level of attention to detail and accuracy when working with both paper‐based and electronic systems.
* Strong communication skills, including effective listening and questioning in a service environment.
* The ability to work both independently and collaboratively within a team.
* Proficiency in using computer systems and software to achieve work outcomes.
* Strong organisational skills with the ability to prioritise tasks and meet deadlines.
* Flexibility and adaptability in response to changing priorities and workloads.
Why Join Us? Role
This is more than a hospital support role – it's an opportunity to be part of a team that puts patient safety and wellbeing first. You'll enjoy:
* A supportive team environment where your contribution is valued.
* Comprehensive training and ongoing development.
* The chance to build skills and experience in a critical hospital role.
* The satisfaction of knowing your work makes a real difference every day.
Information For Applicants
Applicants will be assessed against the essential requirements and selection criteria contained within the position description.
* Eligibility: Must be an Australian Citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand Passport, or hold an appropriate visa that allows you to live and work in Australia. Employment of a temporary visa holder will only be offered in line with the conditions and expiry date of your visa. No visa sponsorship will be provided for this position.
* An eligibility list will be created for future temporary full or part time vacancies.
Legal & Policy Statements
This is a Category B position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category B positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
Inclusion & Accessibility
Hunter New England Local Health District is an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process, please let us know when you apply or at any stage of the process. For confidential support contact HNELHD‐Diversity@health.nsw.gov.au.
Benefits
Salary Packaging is available for most Hunter New England Health employees and may increase your take‐home pay. Packaging can include personal expenses such as novated motor vehicle leases, relocation expenses, and HECS/HELP debt. For more information contact SalaryPackagingPLUS at nswhealth@salarypackagingplus.com.au or 1300 402 523.
We recognise and respect the continuing connection to land, water and culture of Aboriginal and Torres Strait Islander people and acknowledge the many Aboriginal and Torres Strait Islander communities within our District. We pay our respects to the Elders who hold and share cultural knowledge, heritage, and relationships with the land.
Benefits may include allocated days off (ADO) for full‐time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.
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