Overview
Field engineer. Genetec is an innovative technology company with a broad solutions portfolio that encompasses security, intelligence, and operations. As the industry leader in IP-based physical security solutions, it's our aim to minimize the unknown. We build resilient, connected solutions that help businesses protect, understand, and enhance the world around them.
Role. We are currently seeking a Field Engineer who will provide remote and on-site professional services to Genetec customers, including remote and on-site technical support, system deployment and commissioning, audits, and system assessments and will act as a general liaison between Genetec and its customers.
Responsibilities
* Perform technical support, installation, audit, assessment, and maintenance of Genetec systems remotely and on customer premises
* Act as a primary technical point of contact for key projects to Genetec's partners
* Develop and maintain a strong relationship with new and existing customers
* Develop and maintain an extensive working knowledge of Genetec's solutions
* Properly document issues encountered in the Genetec trouble ticket system and customer relationship management (CRM) tool
* Ensure timely escalation of critical customer related issues through proper channels
* Ensure timely resolution of customer issues
* Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades, special concerns, and ad hoc consulting for software implementation, integration, and change requests
* Provide reporting as requested by Genetec and the customer
About You / Qualifications
* Degree in Computer Sciences, Electrical Engineering, or equivalent experience
* Experience in customer service, technical support, and/or project management
* Excellent administration and troubleshooting skills of various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.)
* Excellent knowledge of networking principles and IP protocols
* Understanding of network storage (SAN, NAS, iSCSI) principles and best practices as well as server virtualization concepts
* "Can do" attitude, able to multitask and an ability to manage priorities
* Strong analytical skills with a desire to constantly learn and evolve at the same pace as the software
* Strong team player while possessing the autonomy to manage your own workload
* Excellent communication skills
* Capacity to travel 30/40% of the time
Technical Assets
* Deployment and troubleshooting of security systems such as:
* CCTV (IP cameras and encoders, video matrices, DVRs, etc.).
* Access control systems (reader, controller, wiring, etc.)
* License plate recognition systems and concepts
* MCSE, CCNA, SQL Server, VMware, or similar technical professional certifications
* C#, Visual Basic, VBScript, PowerShell, or similar technologies
What's In It For You
* The opportunity to make a difference in an international and diverse work environment
* To be creative and challenge the status quo by bringing new ideas to the table
* To work in an industry-leading global company with flat hierarchies
* A wide range of opportunities to develop professionally and personally
Genetec is an equal opportunity employer. 4.5/5 agreed in an Internal Engagement Survey "People of all age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are valued here."
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