Overview
Beyond Bank is a 100% customer-owned mutual bank with a credit union heritage. We are one of Australia\'s largest mutual banks with more than 300,000 customers and 50+ branches across five states. We are a B Corp committed to delivering a great digital experience and a friendly, inclusive environment. This role is part of the Digital Customer Experience team and supports the Digital Experience Manager to simplify digital experiences for thousands of Beyond Bank customers.
Location: Broadmeadows, Victoria, Australia (with hybrid work arrangements). Salary range: $100,000 - $110,000 per year. This is a full-time role; see below for more details.
Responsibilities
- Initiate digital solutions that improve user experience (UX), conversion rates, satisfaction, and back-office processes.
- Gather business requirements from stakeholders across the bank, design service blueprints, identify the most optimum solution for customers and define success metrics.
- Represent the voice of customers by conducting user research and implementing user-centred design principles.
- Define user stories, validate business requirements, and design mock-ups and wireframes.
- Collaborate with technical teams and third-party providers to assess technical feasibility and define the minimum viable product (MVP).
- Conduct various product testing by being in the shoes of a user.
Qualifications / About you
- You are passionate about digital and finding ways to improve user experience.
- You are familiar with UX principles, conversion optimisation tactics, user journeys and user research.
- You enjoy working with multiple stakeholders, and your curiosity leads you to identify the root cause of customer pain points.
- You are structured and can organise disparate and ambiguous information into summaries and action points.
- You have 2 years of experience either as a business analyst, or product analyst, or UX designer, or similar.
- You have experience in the banking or finance industry, with exposure to banking operations processes and financial products.
- You have used experience tools such as Figma, Miro, Adobe XD, HotJar, Optimizely or similar.
Why Beyond Bank / Advantages
- Additional 3 paid work-life balance days to boost annual leave
- Paid community volunteer days to support charities across Australia
- Access to employee discounts, health and wellbeing initiatives, and employee assistance
- A flexible, diverse working environment
- Career development opportunities, training and coaching
Additional information
See yourself in our team: You will be joining the Digital Customer Experience team, an energetic group delivering great customer experiences across Beyond Bank\'s digital channels.
See more about Beyond Bank and our recruitment process: We welcome applicants reflecting the diversity of the communities we operate in and are committed to accessible recruitment. If adjustments are required for accessibility during the recruitment process, contact .
What does our recruitment process look like? It can include a phone screen, video interview, virtual or in-person interview, psychometric testing, and background checks. Some roles may require four weeks of mandatory training.
Apply now. Applications close 23/10/2025. Beyond Bank is a certified B Corp and may conduct pre-employment screening (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and References) at the expense of Beyond Bank Australia.
Job details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Analyst
- Industry: Banking
#J-18808-Ljbffr
📌 Digital Analyst
🏢 Beyond Bank Australia
📍 Melbourne