About the Role
Omaru Farm is a boutique farmstay nestled in Victoria's stunning coastal region.
We offer guests an immersive experience, blending rustic charm with modern comfort.
Our farm provides access to fresh produce, seasonal vegetables, eggs, herbs, and artisanal products through our on-site Farm Store.
A delicious meal or refreshment can be enjoyed at our Farm Cafe.
Responsibilities
* Manage daily operations, including guest services, reservations, check-ins, and check-outs.
* Oversee booking platforms such as Airbnb, Booking.com, and direct reservation systems.
* Coordinate housekeeping, cleaning schedules, property maintenance, and presentation of the accommodation.
* Develop and promote seasonal guest experiences, farm activities, accommodation packages, and cafe offerings.
* Build relationships with suppliers, contractors, and tourism partners.
* Respond to guest enquiries, manage feedback, and resolve issues professionally.
* Ensure compliance with safety standards, accommodation requirements, and internal policies.
* Supervise and support part-time and seasonal staff.
* Implement marketing initiatives and support digital presence.