Overview
"Hospitality is a work of Heart" at Novotel Devonport we are currently seeking a Front Office All Rounder to join our Front Office team Everything we do, we do to help our guests and our people feel welcomed. Overlooking the Mersey River, the Novotel Devonport boasts an unrivalled waterfront location, unique design, outstanding service and an exciting food & beverage concept.
As a Front Office All Rounder, no two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - check in, check out, luggage assistance, and responding to guest requests - whilst at the same time, creating unforgettable heartfelt moments.
Responsibilities
Be the first point of contact and greet guests with a warm welcome every time
Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously
Make the check-in, check-out process run smoothly
Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality, issuing of room keys, handling credit cards etc
Ensure the security of our guests and their possessions
Handle guest complaints in a positive manner escalating as required
Communicate effectively with other departments such as Housekeeping, Food & Beverage to assist guests in regard to room changes, dining bookings etc.
Keep other members of front office team informed on guest feedback, requirements etc. during and on shift change
Participating in training and development programs to enhance skills and capabilities to increase the guest experience
Assist with valet parking as required
Qualifications
Previous customer service experience, preferably in a Hotel environment
An energetic, team-focused, and can-do attitude
Ability to work independently and demonstrate initiative in a dynamic environment
Enthusiasm to connect with guests and to hear their story
Ability to provide prompt and efficient service, including the ability to build rapport both in person and over the phone
Self-motivated with a positive and professional attitude
Knowledge of Opera Cloud is a bonus
The ability to work across a 24/7 roster - evenings, mornings, and weekends
Current Australian Drivers Licence
Additional Information
In return we will offer you... ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you.
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.
Learn Your Way - Support your career development with access to Accor's industry leading training platforms.
An opportunity to be part of a fun and supportive team who love what they do
Please note, you require full working rights in Australia to be eligible for this position.
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