About this role
We are seeking a proactive and welcoming individual to join our team as a Concierge. This is an exciting opportunity for someone who enjoys being the face of an organisation, providing exceptional customer service, and maintaining a high standard of personal and workplace presentation.
The successful candidate will be responsible for managing all incoming calls, greeting and assisting tenants, visitors, and enquiries, while also assisting the centre management team with administrative duties.
This is a 11-month contract role that requires strong communication and organisational skills, as well as the ability to maintain confidentiality and handle sensitive information with discretion.
The ideal candidate will have previous experience in an administration, support, or customer-facing role, and possess excellent verbal and written communication skills, as well as the ability to work independently and as part of a team.
Key responsibilities include:
* Greeting and welcoming clients and visitors warmly; ensuring timely and professional service.
* Maintaining high standards of cleanliness and presentation in reception, meeting rooms, and common areas throughout the day.
* Handling internal and external calls efficiently; directing enquiries and managing messages.
* Monitoring inventory levels of office supplies and amenities.
* Processing, coding, and verifying supplier invoices for payment; liaising with accounting as needed.
* Assisting operations with corporate events, ensuring smooth execution and professional standards.
* Providing general administrative support to office operations and executives.
* Fostering a positive and professional environment, delivering exceptional customer service at all times.
* Receiving, sorting, and distributing incoming mail and packages; managing outgoing mail and courier services.
* Scheduling and managing front-of-house rooms, meetings, and events; coordinating with team members to avoid conflicts.
* Maintaining and updating databases; organising and preserving important records and documents.
* Assisting operations with onboarding and offboarding requests.
We offer a competitive remuneration package, career development opportunities, and a range of benefits including birthday leave, cultural swap days, wellness days, volunteer days, and access to a rewards platform.
If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.