Ablepoint Australia provides an exceptional level of service to NDIS participants and we are seeking fun loving individuals (female preferred) to join our team and be involved in our community of NDIS participants and to assist them in thriving to achieve their goals.
Male or Female staff in Campbelltown Monday to Friday.
In this role you will:
Actively manage Harvey Norman customer repairs & servicing
Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
Run weekly reports for repairs/service jobs as required by the Proprietor
Advise customers of arrival of stock and organise delivery as requested by the Proprietor
Be Health and Safety conscious
What we require:
Experience in (or ability to work in) a customer focused, successful retail business
Experience working in a high volume administration role
Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
Customer service champion with very strong communication and interpersonal skills
Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills
Being full of energy, ambitious, confident, and flexible
Friendly, outgoing, approachable, and work well as a team member.
Ability to service customers while managing work tasks around their needs
Going above and beyond to provide exceptional customer-focused problem-solving.
Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services
Excellent verbal and written communication skills. Fluency in English will be highly regarded.
Job Types: Full-time, Part time
Salary: $26.00 - $59.00 per hour
Schedule:
Shift work
Licence/Certification:
First Aid Certification (preferred)
Working with Children Check (preferred)
National Police Certificate (preferred)
Driver Licence (preferred)