Overview
Join to apply for the Service Desk Analyst role at Michael Page .
This organisation is a well-respected entity in the industry, operating as a medium-sized company with a focus on providing exceptional user care. They are known for their commitment to leveraging technology to enhance their services.
Responsibilities
* Provide first-level support to end-users, ensuring timely resolution of technical issues.
* Monitor service requests and escalate them as necessary to meet service delivery standards.
* Collaborate with the wider technology team to implement improvements in IT processes.
* Maintain accurate documentation of incidents and resolutions in the service desk system.
* Assist in the deployment and configuration of hardware and software as required.
* Ensure compliance with organisational IT policies and procedures.
* Provide input for the development of service delivery metrics and reporting.
Qualifications
* Technical capability in ServiceNow, Microsoft suite, documentation and baseline knowledge of networks and hardware troubleshooting.
* Experience in a technology support or service delivery role, with a strong focus on customer service.
* Strong problem-solving and analytical skills to address technical challenges effectively.
* Familiarity with IT service management tools and frameworks.
* Excellent communication skills to liaise with various stakeholders.
* A proactive attitude and a focus on delivering quality service to end-users.
* A relevant qualification in Information Technology or a related field.
* Ability to work independently and as part of a team in a fast-paced environment.
* Excellent people skills and a willingness to learn and help others.
What's on Offer
* A competitive hourly rate.
* A temporary role offering valuable industry experience.
* Opportunity to work in a large environment and kickstart your IT journey.
* Supportive and professional team environment.
* Exposure to cutting-edge technology and IT practices.
Contact
Contact: Jack Giancono
Quote job ref: JN-
Job Details
* Seniority level : Entry level
* Employment type : Contract
* Job function : Information Technology
* Industries : IT Services and IT Consulting, Computer and Network Security, and Software Development
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