Care Partner – Home Care
Full-Time | In-Office Conditions
Location: Ballina office (covering Northern Rivers region)
We are looking for a compassionate and committed Care Partner to join our Ballina branch. In this role, you'll guide clients through their care journey, ensuring they receive safe, person-centred support that allows them to age well at home or in the environment of their choosing.
About the Role
As a Care Partner, you will coordinate support services under the Support at Home framework, empowering older Australians to remain independent and make informed decisions about their care. Services may include allied health, home support, nursing, and equipment provision.
This is a full-time position based in our West Ballina office. A company vehicle will be provided for all client-related travel.
Key Responsibilities
* Build trusted relationships with clients and support them to achieve their goals.
* Develop holistic health plans and coordinate multidisciplinary services.
* Collaborate with clinical teams, families, and external providers to deliver safe, person-centred care and optimal outcomes.
* Support clients through care transitions, such as hospital discharge or changes in health needs, and manage offboarding when required.
* Maintain accurate and timely documentation, participate in audits, and contribute to quality and continuous improvement initiatives.
* Identify opportunities to enhance client outcomes through additional services and support service growth.
* Champion safety, compliance, quality, and a culture of continuous improvement.
What You'll Bring
* A minimum of 1-2 years of experience in community or aged care in case management is required.
* A strong customer focus and the ability to build trusted relationships with empathy.
* Excellent written and verbal communication skills; confidence using Microsoft Office and CRM systems.
* Knowledge of funding streams, quality standards, audits, and experience supporting care transitions (e.g., discharge planning).
* Strong decision-making, problem-solving, time management, and adaptability in a fast-paced environment.
* A collaborative mindset and the ability to work effectively with families, clinicians, and external providers.
* Relevant qualifications, such as a Certificate IV or Diploma in Community or Aged Care (desirable), or Enrolled Nurse (EN) qualification..
What We Offer
* Schedule: Full-time hours, Monday to Friday
* Tools provided: Company vehicle and laptop
* A valid Australian driver's licence is essential for this role.
* Extras: Birthday leave, staff recognition programs, retail discounts
* Support: Ongoing training and clinical support from an experienced team
* Purpose: Be part of a values-driven organisation making a real difference
About Right at Home Northern Rivers
We are a trusted provider of in-home aged and disability care. Our mission is to Improve the Quality of Life for Those We Serve, offering services ranging from personal care and nursing to respite and transitional care.
How to Apply
Ready to make a real impact in your community?
Your resume (max. 2 pages), including 2 professional referees
A cover letter (max. 2 pages) outlining your interest in the role and what you bring to the position
Please note:
* A National Police Check within 12 months and NDIS Worker Screening Check are required
* Applicants must have the right to work in Australia (sponsorship not available)
* Vaccinations is strongly encouraged
* Early applications are encouraged – interviews will commence prior to closing date
Learn more about Right at Home
Click Apply Now to submit your application or contact Kate Andrews (Recruitment | Human Resources) at
Job Type: Full-time
Pay: $75,000.00 – $85,000.00 per year
Work Location: In person