Voltex Customer Care Specialist
Looking to switch gears from hospitality? This could be your next big move. Do you thrive on helping people and creating memorable experiences? At Voltex Electrical Accessories, we know the value of exceptional service and we believe your background in hospitality has uniquely prepared you to shine in customer care.
We're not just about products; we're about creating "WOW" moments for electricians across Australia. Join us to bring your people skills into a new, exciting, and stable environment.
Pay Range
A$70,000.00/yr – A$85,000.00/yr (actual pay based on skills and experience).
Responsibilities
- Deliver meaningful interactions across phone, email, and live chat – always with empathy, energy, and professionalism.
- Be the hero our electricians need by assisting with inquiries, diving deep into product knowledge, and navigating orders with ease.
- Transform challenges into triumphs – resolving complaints and issues with a blend of professionalism and personal touch.
- Collaborate like a pro – working hand‑in‑hand with internal teams to ensure every customer concern finds its resolution swiftly.
- Keep our promise of excellence alive by maintaining meticulous records of all interactions and transactions, leveraging our cutting‑edge CRM system.
- Elevate our brand with every conversation, embodying our commitment to WOW service by going the extra mile.
Requirements
- A magnetic personality with communication skills that can light up a room.
- A master of multitasking, with the superpower to prioritize and manage time like a pro.
- A proactive problem‑solver who enjoys finding better ways to do things.
- A commitment to continuous learning, especially when it comes to mastering product and technical knowledge.
- Tech‑savvy, with a knack for navigating computer systems and CRM software.
- Experience in customer service is a plus, but your passion for making a difference truly counts.
Benefits
- Convenient onsite parking.
- A competitive salary and benefits package that appreciates your worth.
- A supportive and inclusive work environment where everyone's voice matters.
- No weekends – working hours Monday to Friday.
- A permanent role offering long‑term job security.
- Work with purpose – helping real people every day in a reliable, fast‑growing company.
Employment Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Administrative
Industries: Technology, Information and Internet
Location: Adelaide, South Australia, Australia
Apply now and let us help you create a future you'll be proud of.
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