Posted: 7 December
Offer description
Telephonist Job Description
Hunter New England Local Health District seeks a skilled Telephonist to manage the main hospital phone line and assist patients and carers. As a Telephonist, you will play a vital role in delivering exceptional patient care.
This role requires strong communication and interpersonal skills, as well as the ability to multitask and solve problems efficiently.
1. Manage the main hospital phone line and direct enquiries to the appropriate wards.
2. Assist patients and carers with admissions, discharges, and general enquiries.
3. Enter patient details accurately into hospital systems.
4. Process payments and transactions, including for overseas visitors.
5. Follow up with health funds and collate required documentation.
6. Perform general administrative duties such as filing, documentation, and other clerical tasks.
* Exceptional communication and interpersonal skills with a polite, friendly, and professional approach to every interaction.
* A team player with a willingness to learn, able to multitask and solve problems efficiently, and handle sensitive or challenging conversations with empathy and discretion.
Benefits:
* A fantastic opportunity to gain healthcare experience, develop new skills, and make a real difference in the lives of patients and their families.
* Orientation and a 'Buddy' system to help you settle in.
* A supernumerary period to get comfortable in the role.
* Access to education packages and ongoing training.
* Open yourself to future opportunities within HNE.
* Access to Fitness Passport and Employee Assistant Program to support your wellbeing.
* Annual and paid parental leave for eligible employees.
