Be part of our tomorrow! We are hiring an IT Level 2 Support Technician at TEG, owner of Ticketek, SXSW Sydney, Laneway Festival and 30+ other brands across 40 countries!About TEGTEG is a global leader in Live Entertainment, Ticketing and Technology. Every day TEG connects fans to experiences and customers with brands. We are proud partners of some of the world's largest and most iconic venues as well as leading event promoters globally. TEG operates worldwide out of seven country offices and includes Ticketek, Ticketek Marketplace, Ticketek UK, Ticketek New Zealand, Ticketek Malaysia, Ticketek Philippines, Softix, TEG Live, TEG Dainty, TEG Sport, TEG Van Egmond, Laneway Festival, Handsome Tours, SXSW Sydney, TEG Theatrical, MJR Presents, TEG Lifelike Touring, TEG TES Live, Brickman, Rugby Live, TEG Europe, TEG USA, Qudos Bank Arena, FAN+, VIP NOW and Ovation.An Exciting Opportunity Awaits!We are seeking a skilled and experienced IT Level 2 Support Technician to join the Enterprise IT Team.The IT Support Level 2 technician plays a crucial role in maintaining and enhancing the functionality of our IT systems ensuring that our people can perform their tasks efficiently. They are responsible for maintaining system functionality, document solutions and from time to time collaborate with other technology teams across the business to support business operations.This role is a great next step for a capable Level 2 technician seeking to deepen their technical experience in a dynamic environment.About The RoleTicket Resolution and Documentation:Resolve escalated Level 2 tickets with enthusiasm, timeliness, and professionalismEnsure all tickets are closed and reference material providedNetwork and Infrastructure Support:Support and manage the network to support growing business needsCarry out network administration, including account and permission management, archiving, backups, updates, and patchingMonitor network availability on systemsDaily systems maintenance and performance checksCollaboration and Development:Collaborate with other IT professionals (e.g., software developers, system engineers) to resolve complex issuesAssist in the development of processes and procedures related to IT Support and administration activitiesCreate and test basic scripts to support IT processesCompliance and Security:Apply an understanding of cyber security to meet compliance standardsIntegrate SAS products and new software with business security practicesProject Management and Communication:Provide regular and timely project updates to the IT Director via Monday.comEnsure relevant information is disseminated promptly among the IT teamFollow appropriate escalation processes for business-critical systems and proceduresRequirementsAbout You2-3 years of Level 2 IT Support experience, with certifications in CompTIA, CCNA, Microsoft 365 Expert, and relevant Juniper certificationStrong understanding of IP network addressing, networking (routers, switches, firewalls), and network security principles, including experience with EDR solutions and MDR servicesProficient in managing devices with Microsoft Intune (MDM, MAM), troubleshooting desktop issues (hardware, MS Windows), and working with backup software and solutionsIn-depth knowledge of Microsoft ecosystems, Office 365, Azure, on-premises solutions, and basic network setup (firewalls, switches, servers)Experienced with helpdesk ticketing systems, remote support, and performing well under pressure while troubleshooting and resolving technical issuesExceptional customer service, written and spoken communication skills, with the ability to tailor messages to different audiences and engage with stakeholdersIndependent, self-motivated, proactive, and capable of working autonomously while collaborating effectively in a team environmentNaturally curious, adaptable, and enjoys troubleshooting and solving challenges while engaging with new people in evolving environmentsOther Key ConsiderationsDue to the nature of this role, you may be required to lift, carry, and move equipment of us to 20kg across the office environment.BenefitsHere's a taste of what Ticketek offers:Complimentary tickets to selected eventsBirthday LeaveVolunteering LeaveAccess to wellbeing discountsFlu VaccinationsCompany Paid Parental LeaveFree Advice and Support (EAP)What you can expect?Global Reward and Recognition ProgramSupportive and exciting Learning and Development OpportunitiesCareer PathwaysA commitment to Diversity, Equity, and InclusionGreat team members!For more information about TEG please go to http://www.teg.com.au/TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.Only direct applications will be considered. No recruiters please*
#J-18808-Ljbffr