Job Overview
* You're a passionate customer service professional
* We are enhancing the financial wellbeing for our customers
* Together we're delivering outstanding customer experiences
We're looking for a customer service professional to join our Latrobe branch on a part-time basis.
Roster Requirements
24.25 Hours Per Week
* Mon – 9:30 - 5:00pm (45 Minute Break)
* Tue – 9:30 - 5:00pm (45 Minute Break)
* Wed – 9:30 - 5:00pm (45 Minute Break)
* Thu – 9:00 - 1:00pm
Do Work That Matters
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.
What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us.
See Yourself in Our Team
* Responding to customers transactional banking needs, delivering a seamless customer experience
* Processing transactions including deposits, withdrawals, bank cheques, transfers & CommFX
* Completing financial health checks to assess customers' needs, identify any changes or needs for specific products or services
* Assisting with Cash/ATM procedures
* Educating and demonstrating our in-branch technology and digital banking options for customers
* Adhering to the Bank's processes and procedures, including accurately reconciling transactions, reviewing customers' financial positions & championing our strong risk culture
Your afternoons will focus on project workstreams —closing customer cases, completing remediation actions, validating data, making targeted outbound follow‑ups, and recording clear notes so every action stands up to quality and compliance checks. You'll be organised, detail‑driven and comfortable switching between customer conversations and disciplined, checklist‑led work.
You Will Be Joining One of Our Multi-Channel Branches
What is a Multi-Channel Branch?
* Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
* After 1pm we focus on bank‑initiated project workstreams—completing case work, quality checks and targeted outbound follow‑ups that support enterprise programs (e.g., remediation, data validation and proactive service). This work is completed from the branch using structured workflows and quality controls. It is not a contact‑centre role." After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
We're Interested in Hearing From People Who Have:
* A genuine passion for Customer Service and are looking to kick‑start your career in Banking with this entry‑level position
* A genuine interest in improving the financial wellbeing and lives of our customers
* The ability to ask the right questions, respond to customers' needs and refer them to the relevant team members in order to better serve their needs
* Excellent communication skills & willingness to contribute to a collaborative culture
* Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
* Strong attention to detail and ownership of outcomes
* Comfort working to structured processes, daily SLAs and quality standards
* Clear, confident phone communication for targeted follow‑ups (not a contact‑centre queue)
* Risk and compliance mindset—you read and follow the checklist, every time
* Adaptability—able to switch between face‑to‑face service and disciplined project work
* Proficiency with case/CRM tools and Microsoft 365; fast learner of new systems
With us, you'll help customers make the right financial decisions and achieve their dreams. If this role sounds like the perfect fit then we'd love to hear from you. Apply today
EEO Statement
At Commbank, we're determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You'll be part of a community that'll support you professionally and personally, every step of the way. Beyond your team, you'll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on .
#J-18808-Ljbffr