Business Solutions Architect
We are seeking a skilled professional to lead our Professional Services team in Sydney.
Our adaptive work management platform empowers large law firms to develop tailored solutions for managing their work processes. Our clients are mid to large law firms who adopt or use the solution as their Case Management System to streamline processes, maximize margin, and provide improved client experiences.
You will own end-to-end client solutions and take the lead on developing and driving a specific solution domain.
Solution Design & Implementation
You will work with clients to understand their business requirements and map them to the platform through structured discovery and solution design.
* Configure work types, workflows, forms, and document templates in a low-code environment, while coaching clients to develop their own configuration capabilities.
* Lead delivery throughout the implementation lifecycle — from initial workshops to configuration, training, and go-live — ensuring timelines and estimates are met.
Domain Leadership & Accelerator Ownership
You will own a specific solution area (accelerator) and be the functional expert in that domain. Use your experience to define best practice, drive innovation, and shape the future of the solution.
* Continuously evolve and improve accelerators based on client feedback, emerging trends, and real-world implementation experience.
Enterprise Architecture & Integration Advisory
You will help clients understand how the platform fits into their broader enterprise architecture, including integrations, data models, and system dependencies.
* Make recommendations around data and integration architecture that support scalable, maintainable solutions.
Product Influence & Change Management
You will feed client and domain insight into the product roadmap, influencing core features and product strategy.
* Support adoption and change through mentoring, training, and proactive client engagement — helping ensure solutions are not only implemented, but embraced.
About You:
You must have domain expertise and vision, hands-on experience, and a consultative approach.
* Be a subject matter expert in a field such as legal process design, insurance claims, corporate law, or another area.
* Have strong communication skills and be comfortable engaging senior stakeholders, leading workshops, and balancing client needs with delivery constraints.
* Enjoy working in a low-code environment and understand the bigger picture of system architecture and integration.
* Care about outcomes and adoption, and be motivated by helping clients transform how they work.
We offer competitive salary, top-tier health benefits, hybrid work environment, flexible time off policy, pension contribution, and recognition program.