**Job Number** 23102550
**Job Category** Sales & Marketing
**Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
The Westin Melbourne hotel is an oasis in the heart of the city's bustling Central Business District. With a commanding location on Collins Street, arguably Australia's premier street, The Westin Melbourne preserves wellness in travel with a number of signature brand offerings including our Westin Heavenly® Beds and WestinWORKOUT® Fitness Studio.
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Assist with the reactive sales component of conference, banquets and events sales for the Hotel. Work within the Sales team to produce timely and accurate Event Orders for both the client and Hotel Operations teams. Build positive client relationships to maximize repeat client opportunity by proactively meetings and greeting clients, ensuring the smooth execution of events and following up on sales opportunities. You'll also participate in weekly Event Order meetings with the Events Sales Executive to ensure Operations teams are fully briefed on upcoming events
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
**EXPERIENCE**
- Previous experience with event coordinating, client communication and communicating client requirements in an accurate and timely manner
- Previous experience with handling client enquiries from start to finish
**PERKS, REWARDS AND MOTIVATIONS**
- Discounts on hotel rooms including all properties within the Marriott International group
- Discounts on food & beverage across all our hotels
- The best hotel training opportunities produced independently by Westin Melbourne Hotel and internationally recognised training programs by Marriott International
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.