Overview
First Focus is Australia\'s best mid-market Managed Service Provider.
We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland.
We are a stable and focused company, with over 15 years of consistent growth, and we continue to win new clients and evolve our solutions.
We are looking for an exceptional IT professional with a deep understanding of Managed Services and the needs of mid-tier clients.
We are looking for the best MSP-specialisedSecurity Technicianprofessional in Australia.
Why would such an amazing person consider coming to First Focus?
What makes First Focus better than where you are today?
Base pay range
A$65,000.00/yr - A$80,000.00/yr
Duties
Performing proactive patching on various applications to support clients' vulnerability management plans
Collecting and collating data to support regular cybersecurity-related reporting activities
Conducting health checks on existing client solution implementations, including Security Awareness Training Platforms, EDR (Endpoint Detection and Response), Firewalls, and Application Control
Provision of technical support and troubleshooting for security-related issues to customers based in Australia
Staying up to date with the latest security trends, technologies, and best practices
Maintenance of documentation concerning security procedures, processes, and incidents
Assisting in conducting post-incident reviews and implementing corrective actions
Documentation and logging of all actions into ticketing system
Potentially responsibilities may also include some incident response
Requirements
To succeed in this role, we don't expect you to have skills in all of these areas but a working knowledge will give you an advantage:
Proven experience in a cybersecurity or related role, with a focus on vulnerability management, patching, and incident response
Knowledge and understanding of common security frameworks, such as NIST Cybersecurity Framework, ISO 27001, or CIS Controls
Familiarity with security tools and technologies, including EDR, Firewalls, and Application Control solutions
A general knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles
Experience working with an IT outsourcer or managed service provider (MSP)
An understanding of ticketing systems and customer service principles
Experience with Connectwise, Labtech, and/or Solarwinds Orion (Desired)
Excellent spoken and written communication skills in English (Mandatory)
Qualifications
Possession of these certifications will give you an advantage for this role, so if you have any of these, please let us know:
CompTIA Security+
Certified Ethical Hacker (CEH), or equivalent
Vendor certifications from Fortinet, Sophos, Avanade etc
Benefits
Package including up to A$80k, training and flexible arrangements
All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
Hybrid working arrangements
Never Stop Growing: up to 10 paid training days a year and support towards certifications, including paying for exams and providing pay rises for cert achievements (conditions apply)
Weekly internal training sessions and library
Opportunities for personal and professional development with our FastTrack mentor program
MAD (making a difference) Council focusing on equality, charity, and the environment
Option of a Tesla company car as part of your ongoing employment package (conditions apply)
Regular social events and a great team culture
First Focus welcomes applications from Neurodiverse candidates.
We encourage disclosure with the application so that we can share our Neurodiversity Statement outlining flexible options to best showcase your skills.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
Portfolios of related roles and job postings may be displayed on the platform.
Referrals increase your chances of interviewing.
#J-18808-Ljbffr