Job description
Agency Department of Infrastructure, Planning and Logistics Work unit Motor Vehicle Registry
Job title Team Leader Designation Administrative Officer 5
Job type Full time Duration Ongoing
Salary $90,946 - $95,468 Location Alice Springs
Position number 11668 RTF 346386 Closing 12/05/2026
Contact officer Elysha Ryder on 08 8951 5293 or
About the agency www.dipl.nt.gov.au
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=346386
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment
process or job, please discuss this with the contact officer. For more information about applying for this position and the
merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures
plans, go to the OCPE website.
Primary objective
Supervise the delivery of efficient customer service to Motor Vehicle Registry customers. Evaluate staff performance and
provide on the job training. Provide advice on and respond to more complex enquiries. Schedule duties and roster staff to
ensure a high level of service to the public.
Key duties and responsibilities
1. Supervise the daily operations of the Customer Service front counter to ensure the effective delivery of MVR services.
2. Optimise Service delivery standards through the provision of advice and guidance on registration, driver licensing
requirements to staff and customers.
3. Monitor and evaluate performance of staff and provide on the job training and guidance.
4. Exercise delegations as Deputy Registrar.
5. Participate in recruitment activities.
6. Develop and implement systematic practices for continuous improvement and make recommendations on office system
enhancements.
Selection criteria
Essential
1. Proven supervisory skills with an emphasis on quality customer service and ability to exercise good judgement and make
decisions without access to senior support staff.
2. Sound interpersonal, written and oral communication skills with the ability to interact, resolve conflict and provide
acceptable outcomes for customers and staff.
3. Proven ability to identify staff development requirements and deliver on the job training to meet the individual and
organisational goals and promote the sharing of knowledge within the team.
4. Proven ability to understand, analyse and interpret policies and legislation in the workplace.
5. Competency in using office software applications i.e. mainframe, electronic mail, web browsers, word processing and
spreadsheet packages including inputting and retrieving data accurately in a computerised environment.
6. Sound financial management skills and the ability to maintain confidentiality in a customer service environment.
7. An ability to interact effectively with people of diverse cultures.
8. An understanding of Work Health and Safety matters as they apply to a workplace or the ability to acquire knowledge
within a short period.
Desirable
1. Knowledge of driver licensing and vehicle registration policy and procedures.
Further information
1. All successful applicants must provide a current satisfactory National Police Criminal History Check.
2. Successful applicants may be required to relieve staff in the Tennant Creek and Yulara offices as required. A satisfactory
police criminal history check is required prior to appointment.