Job Overview
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The role of a Delivery Manager Lead in the APAC region is to oversee the successful delivery of projects and technical support. This involves managing customer onboarding and existing customer projects, ensuring smooth and efficient delivery processes, and fostering scalable processes.
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Main Responsibilities
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* Manage customer onboarding and project delivery with regional capacity plans and skills.
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* Ensure operational excellence and support business growth targets.
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* Foster scalable processes and best practices for onboarding and technical support.
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* Lead high-performing teams to deliver projects within budgets and capacity plans.
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* Collaborate with offshore teams to allocate workload and ensure high-quality deliverables.
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* Analyse key performance indicators to measure success and implement corrective actions.
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* Develop tools and templates to streamline onboarding and project delivery processes.
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* Utilise delivery support and project management tools to enhance efficiency and effectiveness.
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* Closely collaborate with engineering teams to address issues and implement solutions.
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Requirements
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* Deep understanding of implementation and support processes.
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* Exceptional project management skills and experience.
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* Experience managing teams and driving performance in a fast-paced environment.
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* Exceptional resilience and ability to navigate change.
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* Strong problem-solving skills and positive outlook on challenges.
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* Ability to see challenges as opportunities for growth and improvement.
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* Fast and responsive communication through to resolution.
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* Skilled at identifying roadblocks and bottlenecks.
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* Ability to build and maintain strong relationships with stakeholders.
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* Strong analytical and problem-solving skills.
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* Experience working in a remote or hybrid work environment.
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About Us
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We are a global team that values clarity, curiosity, and practical excellence. We are looking for individuals who want to build what modern commerce teams really need.
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The Role of a Delivery Manager Lead
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This role requires a deep understanding of implementation and support processes, exceptional project management skills, and experience managing teams. The ideal candidate will have a positive outlook on challenges and be skilled at identifying roadblocks and bottlenecks.
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Key Skills and Qualifications
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* Implementation and support processes.
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* Project management skills and experience.
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* Team management and performance driving.
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* Resilience and change navigation.
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* Problem-solving skills and positive outlook.
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* Communication and stakeholder relationship building.
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* Analytical and problem-solving skills.
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* Remote or hybrid work environment experience.
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