Posted: 31 July
Offer description
Student Support Role
This is a student support role where you will be working closely with students, staff and the broader community across multiple campuses and departments.
* Provide accurate, timely and student-focused customer service, resolving complex enquiries and escalating when needed
* Supervise and assist support officers, including mentoring and coaching
* Assist Team Leaders with workforce planning and resource coordination
* Promote a culture of continuous improvement across service delivery
* Ensure the effective implementation and ongoing review of policies, procedures and systems
* Perform complex administrative functions to support core business operations
* Maintain accurate and compliant records, ensuring data security and integrity
* Strong administrative or customer service experience
* Ability to lead, mentor and drive improvements
* Excellent communication and interpersonal skills
* Ability to work in a team environment
* Flexibility to adapt to changing circumstances
* ASO3 salary range ($67,589 - $72,033 p.a.) + Super
* Temporary and ongoing opportunities available
* Full-time and part-time hours
* Opportunities across departments: Student Experience, Customer Support, Admin, Community Engagement
* Roles across metro and regional SA
* A supportive, inclusive, student-first culture
* Opportunity to work for the South Australian public service with an experienced leadership team
* Out of hours work may be required
* Intrastate and interstate travel may be required
* Incumbent will be required to participate in the department's Performance Development Program
* The incumbent may be required to attend promotional events
TAFE SA ensures its workplaces are safe, inclusive, supportive and respectful. We do not accept discrimination, harassment or violence of any kind.
