Customer Support Specialist
We are seeking a skilled Customer Support Specialist to serve as the primary point of contact for external customer inquiries.
This role involves handling customer inquiries received via various communication channels, including phone, email, web chat, and more.
The ideal candidate will possess strong administrative and organizational skills, with the ability to effectively communicate messages to relevant parties and resolve customer inquiries efficiently.
About the Role
This position is responsible for triaging inquiries, assessing their urgency and complexity, and routing them to the appropriate department or team member.
* Triage incoming customer inquiries to determine priority and required action.
* Communicate messages to relevant parties and resolve customer inquiries in a timely manner.
* Maintain accurate records of customer interactions and contribute to process improvement initiatives.
About You
* Prior experience in a customer service or call centre role is highly valued.
* Strong proficiency in Microsoft Office and CRM platforms is essential.
* The successful candidate will be able to work independently and as part of a team to deliver exceptional customer service.
Key Qualifications
To succeed in this role, you will need:
* A proven track record of delivering exceptional customer service.
* Excellent written and verbal communication skills.
* The ability to work under pressure and meet deadlines.
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual looking for a new challenge, please apply today!