Service Delivery Manager
This role is all about providing exceptional care to our clients by guiding a team of passionate Home Care Workers.
Key Responsibilities:
* Assess Client Needs: Conduct initial and ongoing assessments to understand physical, emotional, and social needs, identifying risks and tailoring care plans with clients and families.
* Care Planning: Develop, review, and update person-centered care plans aligned with client goals and government funding.
* Coordinate Services: Organise in-home supports and liaise with external providers to ensure timely, quality care.
* Advocate and Educate: Support clients to understand their funding, choices, and rights, and advocate for access to appropriate services.
* Budget Oversight: Monitor individual budgets and guide clients on effective use of funds.
* Relationship Building: Build strong connections with clients, carers, and providers, supporting smooth transitions and ongoing care.
* Compliance and Safety: Maintain accurate documentation, uphold aged care standards, and proactively manage risks.
Requirements
To succeed in this role, you'll need:
* Strong communication skills, highly organised with advanced problem-solving skills.
* A strong understanding of home care packages, support at home packages, and Commonwealth Home Support Program.
* Currently holds a Certificate III in Individual Support or similar.
* Currently holds a Medication competency.
* Currently holds, or willing to obtain, a First Aid and CPR qualification.
* Currently holds, or willing to obtain, a current Police Check.
* Currently holds, or willing to obtain, a National Personal Insolvency Check.
* A current driver's license and a reliable, registered, and comprehensively insured vehicle suitable for work purposes are essential for this role.
* Hold valid Australian Work Rights – We are not currently able to sponsor.
Important: you will be someone who closely aligns with our organisational values of unconditional love, continual innovation, mutual trust, wise stewardship, and safety.