Job Description
This is a Canberra-based position within a high-performing Information Management and Technology Division.
You'll work in the Commercial Application and Delivery Section, supporting critical ICT systems and collaborating with project teams to design and implement scalable Microsoft-based solutions.
Key Responsibilities:
* Provide Level 3 BAU support for enterprise Microsoft systems
* Participate in project reviews and lead technical implementations
* Resolve incidents, manage changes, and optimise system performance
* Share on-call duties within a rotating roster
* Provide cross-support within the administration team
Technical Skills & Experience:
* Minimum 5+ years' experience in enterprise ICT system administration
* Strong expertise in Microsoft Dynamics CRM (on-prem & D365)
* Experience with ADFS v4+, Azure Entra ID, and SSO configuration
* Proficiency in Microsoft Azure, including DevOps pipelines & integration services
* NV1 clearance or eligibility to obtain; willingness to upgrade to NV2
Desirable Experience:
* Experience in federal government ICT environments
* Administration of Dynamics CRM clusters and Azure DevOps pipelines
* TLS/SSL certificate lifecycle management
SFIA-Aligned Capabilities:
* Application Support - Level 5
* Availability Management - Level 5
* Incident Management - Level 4
* Identity & Access Management - Level 3
* System Software Administration - Level 4
Work Environment:
You'll be part of a collaborative and agile ICT delivery team supporting critical national and international government functions, including consular, aid, trade, and crisis response. The team culture emphasizes transparency, support, and innovation.
Australian Citizens with an active NV1 clearance only. This is a Canberra-based role.