Description
The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City's future and ensure it is culturally, socially, environmentally, and economically sustainable.
At Council, we prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children, this includes conducting National Police Checks, Working with Children Checks, and through reference checks. Our commitment to child safety is explained in Council's Child Safe Commitment Statement.
About the role
This position is responsible for contributing to a positive customer experience by actively providing service delivery by working as a team member and communicating effectively with customers.
On a daily basis you will:
* Deliver exceptional customer service through proactive engagement and a roving floor approach, ensuring every visitor enjoys a positive experience.
* Support library users with technology and information needs, including ICT services, mobile apps, and digital literacy programs for all ages.
* Provide expert assistance with research, reference, and access to library collections, programs, and services.
* Facilitate community programs such as early literacy for children and digital literacy for adults, fostering learning and engagement.
* Maintain a welcoming environment by managing collections, shelving, and ensuring neat, organized spaces for customers.
About You
The successful candidate should have previous experience of service delivery and improvement, with excellent communication skills and the ability to actively listen to and understand client needs.
You will also bring:
Qualification
* Completion of an Australian Library and Information Association (ALIA) accredited Course. or (eligible membership of ALIA) and relevant experience.
* Working with Children Check.
* Criminal History Check
Experience
* Operational library and/or customer service experience, with a proven track record of achieving objectives.
* Experience in providing a range of library or targeted customer programs.
Skills
* Demonstrated customer service skills.
* Well-developed ability to communicate and build relationships.
* Demonstrated verbal communication, literacy and numeracy skills
* Well-developed conflict resolution skills, with a focus on de-escalation and win-win outcomes.
* Ability to perform well under pressure during busy periods.
* Well-developed PC literacy, including skills with mobile technologies and basic technology trouble shooting skills.
What's on offer
We are offering a permanent full time opportunity with an attractive remuneration from $78,199.90 plus 12% superannuation.
This position is based at our Wentworth Point Library. The successful candidate will be expected to work 35 hours a week, including weekends occasionally.
In addition, City of Parramatta also offer excellent employee benefits which include:
* 14 weeks paid parental leave
* Access to Long Service Leave after 5 years
* Central Parramatta location (Public transport at our door, discounted parking)
* Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year)
* Learning and development opportunities
* Health and Wellbeing programs (Fitness Passport, flu shots, etc.)
Want to know more?
Further information regarding the requirements of this role can be found in the attached Position Description.
Review our Values Flyer which outlines Council's core values and behaviours.
Alternatively for a confidential discussion please contact Domenica Mirarchi on or
How to apply
Candidates MUST apply online.
Please submit your resume and attach a Cover Letter addressing the requirements of this role, and addressing your qualifications, skills and experience in relation to the position description.
Applications close 9pm, Wednesday 17 December 2025
Please note: Interviews for this position will be organised in early January 2026.
As this is a child-related position, prohibited persons as defined under the NSW Child Protection Act are not eligible to apply.
A Paid Working with Children Check must be uploaded as part of your application.
If you do not have a valid Working with Children Check and meet the remaining requirements of the role, please answer your pre-screening questions accordingly and reach out to to confirm that your WWCC is in progress.
Council is committed to providing a child safe environment and is guided by the NSW Child Safe Standards | Office of the Children's Guardian. For more information on Council's Child Safe Framework please visit Child Safe | City of Parramatta.
This position requires the preferred candidate to undergo a Criminal History Records check.
The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result.
Inclusion, Diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all ages, people with disability, Aboriginal and Torres Strait Islander Peoples, women, ADF veterans, LGBTIQA+ and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.
Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply for this position.