An exciting opportunity exists for an experienced and people-focused injury management professional to join a purpose-driven risk management and workplace services business. This role is ideal for someone who enjoys building strong client relationships, coordinating return-to-work matters, and supporting positive recovery and business outcomes.
About the Role Managing an established portfolio of clients, you will deliver professional Return to Work and Injury Management services designed to support safe, timely, and sustainable recovery outcomes while enhancing overall client experience.
Acting as the key coordination point between injured workers, employers, insurers, treating practitioners, and rehabilitation providers, you will proactively manage claims and RTW processes from early intervention through to resolution.
Key responsibilities
Managing return-to-work and injury management services across a portfolio of clients
Coordinating early intervention, claims triage, and RTW strategies
Developing and maintaining Return to Work Plans
Liaising with injured workers, employers, insurers, treating practitioners, and rehabilitation providers
Monitoring claims progression, return-to-work barriers, and suitable duties programs
Preparing client reports and supporting overall service outcomes
Building strong, trusted relationships with clients and stakeholders
Supporting growth opportunities across existing and new client relationships
Ensuring compliance, service standards, and internal procedures are met
Providing professional support to clients and internal stakeholders
What's on Offer
Join a purpose-driven organisation with a strong growth mindset
Established client portfolio with opportunity to expand services
Supportive leadership and collaborative team environment
Ongoing professional development and training
Flexible and dynamic work environment
Employee benefits including income protection and overseas travel insurance
About You You will bring:
Experience in return to work, injury management, occupational rehabilitation, or workers compensation
Strong understanding of workers compensation claims processes (0-52 weeks) and RTW principles
Excellent communication and stakeholder management skills
A proactive, organised, and solutions-focused approach
Ability to manage competing priorities and sensitive stakeholder matters
Confidence working within compliance frameworks and service standards
A genuine passion for supporting positive recovery and return-to-work outcomes
Desired Skills and Experience RTW, workers compensation or rehabilitation consulting experience required. Front-end claims (0-52 weeks) and stakeholder management experience highly regarded.
How to Apply If you are passionate about helping people through the return-to-work process and building long-term client relationships, we'd love to hear from you. Apply now with your resume and a brief cover letter outlining your experience.
At Horner we recognise the value of a diverse workforce and the creation of inclusive workforce cultures. We actively encourage applications from any background.
We provide reasonable adjustments for individuals with disability - please email adjustments@horner.com.au if you require an adjustment to be made during the recruitment process. Please note that applications or resumes sent to this email address will not be accepted or responded to.
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