At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
An exciting opportunity has opened for an Assistant Product Manager to join the ICS (International Card Services) Lending Products Team. This team is responsible for product refresh activity, commercial/margin improvement initiatives as well as ongoing portfolio and commercial management for our lending card portfolio across ANZ.
Reporting into the ICS Lending Product Manager, you will be responsible for supporting the delivery of optimum value propositions, upholding high product compliance and regulatory standards, whilst concurrently delivering long-term product profitability. You'll form a key part of the International Card Services (ICS) Product & Lending Team.
Key accountabilities:
* Support the Product Manager on execution of the consumer Lending Card Product strategy across ANZ
* Delivery of product refreshes, benefit uplifts/changes and special projects through partnership with functional teams
* Support the Product Manager on strategic initiatives to maximize the Product P&L through a combination of account growth and margin enhancement
* Manage and maintain strong relationships with Risk, Compliance, Legal, Servicing, Credit & Finance
* Ensure high standard of product compliance, identifying and addressing any operational or regulatory risk
* Regular compliance and review of assets to ensure correct information is being displayed across all assets
* Management of any product changes across all collateral and assets and ownership of validation of these
* Oversight of ongoing regulatory requirements, reviews & audits for AU and NZ lending products
* Ongoing reporting on product metrics including benefit utilization, Card Member behavior, margin etc.
* Competitor reviews to identify trends, threats and opportunities
* Liaise with the internal marketing teams regarding product positioning, promotions, and go to market execution of campaigns
To be successful in this role you will:
* Be a strategic thinker and self-starter with strong problem-solving and collaboration skills
* Have strong commercial acumen, including ability to identify and size business opportunities.
* Have proven project management experience with discipline to manage multiple projects running concurrently.
* Be a team player who is flexible and maintains a positive attitude even during changing work priorities.
* Be analytically minded with the ability to turn data and research into actionable insights.
* Be a customer advocate with a pulse of trends shaping demand.
* Have a good understanding of Amex products and ANZ competitive landscape
* Have excellent written and oral communications skills to influence at all levels.
* Be motivated, resilient, results focus
* Have 5+ years' experience in a Marketing or Product environment.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
* Competitive base salaries
* Bonus incentives
* Support for financial-well-being and retirement
* Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
* Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
* Generous paid parental leave policies (depending on your location)
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.