Make a difference as a Dispute Resolution Specialist.Join the largest general insurance group in Australia and Aotearoa New Zealand.
We're a top-tier ASX-listed company committed to making the world a safer place through creating a stronger and more resilient business, and by enabling our portfolio of iconic insurance brands.Your RoleAre you passionate about resolving disputes and helping people navigate challenges?
Join our supportive team as a Dispute Resolution Specialist, where you'll play a key role in guiding customers and stakeholders toward fair and balanced resolutions.Positions are available in IAG's Internal Dispute Resolution (IDR) and External Dispute Resolution (EDR) teams.
We welcome candidates from all major cities.
We offer four weeks of comprehensive training to ensure your success.Contract DetailsWe have multiple 12-month contract roles, both full-time and part-time (3 days per week).
Flexible working arrangements are available, combining work from home and in-office days.ResponsibilitiesManaging and resolving complaints referred to IAG's IDR process or lodged with EDR schemes like the Australian Financial Complaints Authority (AFCA).Engaging with customers and stakeholders, providing guidance and support.Assessing complaints carefully, making well-reasoned decisions, and communicating outcomes empathetically.Collaborating with a supportive team to share insights and improve customer service.Qualifications and SkillsExperience in dispute resolution and complaint management, preferably within General Insurance.Legal and/or mediation qualifications or experience are desirable.Familiarity with AFCA processes and relevant regulations.Customer-focused approach with strong communication, negotiation, and problem-solving skills.Ability to handle both simple and complex cases confidently and professionally.Effective time management skills in a fast-paced environment.If you want to make a meaningful impact, receive thorough training, and work with a collaborative team, we'd love to hear from you!Applications close on Sunday, 1 June 2025 at 23:59 AEDT.BenefitsSuperannuation with 13% as standardUp to 50% off personal insurance, including home and motor5 myLeave days per year, on top of annual leaveFlexible work options with myFlex20 weeks paid parental leave from day one, for primary and secondary carersFamily Inclusive WorkplaceTM certification*Eligibility criteria apply.About UsAs part of IAG, you'll enjoy diverse career opportunities in a purpose-led environment focused on connection and belonging.
We value all viewpoints and are committed to Indigenous-led solutions that foster growth and meaningful change for our customers and employees.
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