At Lumivero, we develop powerful data‐intelligence software that empowers users to answer their most pressing questions. Our trusted research, decision‐making, and organizational tools help academic and corporate professionals create impactful insights from complex data, enabling them to work more efficiently and make informed, confident decisions.
The Role
Lumivero is seeking an experienced Account Manager to drive the expansion of business within our largest and most visible customers. The Account Manager is a strategic member of the Go‐to‐Market team, responsible for providing business leadership and creative direction within our key account portfolio. Reporting to the Director of Enterprise Account Management, the Account Manager will sell at the most strategic level within each account and implement a broad strategy for revenue expansion. The role works closely with client success, marketing, and product teams to maximize the value of each relationship. It is a challenging position that will test sales skills, strategic thinking, and resilience and requires technical savvy, problem‐solving, and the ability to close deals while building strong client relationships.
Key Responsibilities
* Act as the primary relationship manager and liaison between key customers and Lumivero.
* Work with cross‐functional teams to maintain client satisfaction and trust to expand the footprint.
* Introduce new software products and increase wallet share.
* Manage the full sales cycle with customers using a consultative, relationship‐driven approach.
* Identify and size revenue opportunities by account, remove roadblocks to expanding or retaining revenue, and facilitate with internal teams to build winning strategies.
* Define a relationship strategy within each account.
* Achieve quarterly and annual revenue targets set by the company and manage and document pipeline and forecast in a CRM.
* Provide summaries to management regarding revenue opportunities and risks, and any product feedback or insights from top clients.
Required Skills and Experience
* 5+ years' work experience as a Strategic Account Manager or Key Account Manager successfully growing and retaining high‐value accounts in a SaaS environment.
* 5+ years of consistent and demonstrable achievement as a "Top Producer" in past quota‐carrying roles.
* Effective strategic communication with all levels of the client organization, with a focus on driving relationships and action from end‐user to C‐suite.
* Ability to navigate complex organizational structures, long sales cycles, and multiple decision‐makers.
* Strong intellectual curiosity to uncover why buyers will buy and how to leverage that information.
* Proficient working with Salesforce.com, virtual meeting software (Zoom, MS Teams, etc.), and MS Office products.
Preferred Skills and Experience
* Graduate of formal sales (Challenger, Solution Selling, etc.) programs.
* Experience successfully selling data‐intelligence SaaS software to Fortune 500 brands.
Benefits
* An annual performance‐based bonus to recognize personal excellence.
* Annual tech stipend to get what you need to do your best work.
* Flexible remote‐first work environment and a diverse, global team.
* Opportunities for career advancement as Lumivero grows.
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