Executive manager - financial crime operations workforce performance (sydney)

Do work that Matters. CommBank's Financial Crime Operations (FCO) team is looking for an Executive Manager to join our FCO Strategy & Performance team, responsible for driving performance across Financial Crime Operations.

Financial Crime Operations (FCO) is a team of 2000 Operations Professionals and leads the Group's approach to managing Anti‐Money Laundering, Counter Terrorism Financing (AML/CTF) and Sanctions risks and obligations through the provision of operational services across the Customer Lifecycle. The scope of work includes Onboarding and KYC, Enhanced Customer Due Diligence (ECDD), Ongoing Due Diligence including Transaction Monitoring (TM), Customer and Payment Screening and periodic KYC Refresh.

The Strategy & Performance function is an enablement function supporting Financial Crime Operations to meet the performance and quality objectives set by the Group. S&P; work in partnership with the FCO operational teams to set the strategic direction, define performance targets and operating model as well as provide core enablement functions including; governance, workforce optimisation, performance insights, strategic initiatives, change management, capability, communications, etc.

As the Executive Manager Workforce Performance you will be responsible for working with operational leaders to optimise the productivity and performance of the FCO business. This would involve:

• Developing medium and longer‐term workforce performance plans and strategies to optimise outcomes across the portfolio – including understanding the future technology roadmap and implications on the FCO business.
• Analysing weekly and monthly performance data to surface performance insights to leadership and support week to week workforce decisions.
• Supporting operational leadership with workforce planning activities – e.g. workforce scheduling, etc.
• Leading core operational enablement functions related to workforce – including business continuity, people enablement, property planning, etc.
• Running projects related to workforce, performance or operations – e.g. exploring technology integration.
• This highly visible role reports to the General Manager Strategy & Performance and works closely with the S&P; LT but also the broader Financial Crime Services leadership group both in Australia and CBA India.

As this is a newly formed portfolio, team size will vary as the function is established and reaches steady state of approximately 10–15 FTE.

• Understand the FCO business, performance drivers and stakeholder expectations.
• Analyse performance data to extract insights.
• Engage with stakeholders to understand the context, future roadmap of change (both internally driven and externally driven) to build quality forecasts.
• Lead the team to focus on the significant and the urgent.

At CommBank, we are committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a values driven organisation, we nurture and support our people through focusing on skill and talent development, collaboration, flexibility and internal promotion.

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office.