You're a passionate, experienced Product Manager, driven to deliver exceptional customer outcomesWe've transformed our ways of working to take our customer obsession to the next levelTogether we're delivering outstanding customer experiences, and having a lot of fun along the way
Do work that matters
Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world's best systems and processes. Within RBS, the Consumer Finance Domain is responsible for end-to-end P&L management, product design, credit risk, acquisition & portfolio management and customer experience for Consumer Spending and Consumer Lending.
The MyView Squad exists to give customers clarity, transparency, and understanding of their everyday spending. We enable customers to see what's happening with their accounts, access statements, balances, transaction details, understand fees and charges, and get help when they need it.
As Product Manager for MyView, you will own the vision and outcomes for how customers view, interpret, and act on their financial information across CBA's digital and assisted channels — translating customer and business needs into clear, actionable experiences delivered through modern platforms and data-driven insights. This role blends customer-centric product leadership with strong problem-solving, analytical thinking, and hands-on collaboration across technology, data, and operations.
What You'll Drive
Strategy: Shape and deliver the long-term strategy for how customers view their accounts — from statements and transactions to fees, interest, and insights — ensuring our digital channels provide clear, confident, and effortless visibility and grounding the vision in customer needs, system capabilities, data flows, and operational realities to ensure it is practical, scalable, and measurable.Customer Journey: Reimagine and refine the journey for understanding account activity and accessing support, mapping end-to-end experiences across channels, identifying friction points, and partnering with design and engineering to turn complex requirements into simple customer outcomes. Simplify complex information, reduce customer effort, and help deliver best-in-market clarity and transparency. Insights-led Decisions: Use behavioural insights, transaction data, customer research, and NPS themes to identify opportunities, validate hypotheses, and measure experience improvements across MyView and uncover problems worth solving, define clear hypotheses, and guide prioritisation — from concept through to build, launch, and iteration.Cross-squad Collaboration: Thrive in cross-functional environments, aligning priorities across domains and crews. Delivery Enablement: Work closely with design, engineering, analytics, and operations to shape requirements, test solutions, and ensure features are delivered with quality, clarity, and customer impact.
We're looking for
Customer-First Thinking: A strong passion for creating experiences that help customers feel informed, confident, and supported in managing their everyday spending. Strategic Mindset: Ability to think end-to-end and craft a vision for account visibility and support experiences that meaningfully improve customer and business outcomes. Data-Led Decision Making: Comfort using qualitative and quantitative insights — including transaction analytics, experimentation, and customer feedback — to frame problems, prioritise opportunities, measure success and assess the impact of changes in live environments. Collaboration & Influence: Thrives in cross-functional environments, able to align diverse squads and stakeholders, influence decision-making, and drive outcomes across journeys, channels, and operational teams. Problem Framing & Solution Design: Strong ability to break down ambiguous problems, define customer and business requirements, and shape solutions that balance experience, technology, data, and operational constraints.
If you have the above skills and experience, we would love to hear from you!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
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Advertising End Date: 12/02/2026