About the Aged Care Quality and Safety Commission
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. We work to improve the lives of older people by maintaining the integrity of the aged care system.
As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities.
It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to safeguard and protect older Australians receiving aged care services.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website
Knowledge Management and Operational Policy
Knowledge Management and Operational Policy Branch, develops and provides advice on policy, business process, guidance and knowledge resources that drive how the Aged Care Quality and Safety Commission safeguards the rights of older people as the national regulator of funded aged care services.
To support us in our important role of guiding how regulatory officers hold providers and aged care workers to account for delivering quality care and services, we are seeking enthusiastic and experienced Assistant Directors who:
* are passionate and driven to find solutions
* have strong collaborative stakeholder management skills
* have demonstrated experience leading small teams in a dynamic environment to develop high quality products and advice
* can interpret legislative and /or business process requirements into an operational regulatory context
A number of full-time and temporary opportunities exist in the Knowledge Management and Operational Policy Branch for Assistant Directors. Applications are welcome across all locations.
About the Role
Reporting to the Director, the Assistant Director collaborates with internal and external stakeholders to:
* design, refine and implement high-quality internal policy, knowledge resources and procedures that support best-practice regulation
* provide high-level strategic and operational policy advice and solutions to ensure best practice, quality assurance, and continuous improvement are embedded in our regulatory processes and decision-making
Position Duties
Reporting to the Director, you will:
* lead and develop a small team to deliver and implement high quality operational policy, process and / or knowledge documentation through interpreting legislative requirements and the Commission's regulatory operating model
* provide sound advice and solutions on the implementation and evaluation of operational policy, process and knowledge resources, and leverage continuous improvement opportunities
* develop and manage key stakeholder relationships between teams in the Branch, across the Commission and the Department of Health, Disability and Ageing, and with external stakeholders
* steward the Commission's policy, process and knowledge development co-design processes, including leading others to ensure policies processes, and knowledge resources are of high quality
* research and draft briefing documents for a range of audiences about policy, process and/or knowledge management issues
* build capability in a team environment through coaching others, providing performance feedback, restorative practices and encouraging career development.
* contribute to a positive and inclusive team culture, demonstrating integrity, accountability, and leadership.
Position Eligibility Requirements:
Demonstrated ability to:
* review legislation, process and regulatory frameworks, data and information in order to develop plain language operational policy, procedures, guidance and tools
* effectively consider and manage diverse views, using your initiative to make informed decisions and solve complex problems and issues management
* provide specialist, expert advice and make evidence-informed recommendations on complex policy and process areas
* build and sustain complex relationships with internal and external stakeholders, and participate in committees and working groups to influence policy and process recommendations and next steps
* manage the safety, inclusion, wellbeing and outputs of a small team in delivering high quality outcomes in a dynamic environment
* work effectively and autonomously as part of a geographically dispersed team, providing leadership, guidance, and fostering collaboration
* use digital tools and systems including the Microsoft Office 365 suite, SharePoint and Microsoft teams, to ensure efficient and effective work practices
* work and communicate sensitively and effectively with Aboriginal and/or Torres Strait Islander people or demonstrate the capacity to develop this capability.
Desirable:
You will have or can develop:
* A sound understanding of and commitment to the Aged Care Quality and Safety Commission's role as the national regulator of funded aged care services, including improving the lives and upholding the rights of older people
Position Notes:
* Salary offered will be between $118,588 - $135,251 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
* Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit
* Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.
* Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.
In your application, please provide statement of claims against the position eligibility requirements (selection criteria) in no more than 500 words, including what strengths you would bring to the role, and a copy of your CV (up to 3 pages maximum).
Please complete the application and submit by 27 February 2026 at 11:30 PM AEST.
* Follow our guidelines for candidate use of Artificial Intelligence (AI) throughout the recruitment process.
* Please contact our recruitment team on or assistance with accessing our website or with lodging your application.
Specific questions about the roles can be directed to Andrea Cornale by emailing with Position title in the subject line.
Diversity and Inclusion
The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.
RecruitAbility applies to this vacancy. Under RecruitAbility you will be invited to participate in further assessment activity for the vacancy if you choose to apply under RecruitAbility; declare you have a disability; and meet the minimum requirements for the position. For more information, visit
We provide reasonable adjustments such as access, equipment or other practical support at relevant stages of the recruitment process. Please email if you need any adjustments made.
Further information:
For further information about the Quality Commission, office locations and other related resources, please visit
For more information on the Australian Public Service, please visit