The Program Leader manages a group of employees at a site, usually including team leaders who provide services to the Client-Partners as part of large, complex and high-risk projects and programs. The incumbent provides support within one or more service line, monitors project activities, including those of contractors, consultants and stakeholders, and reports on those activities to the Client-Partners and DCC regional management. The incumbent leads a team of professionals and manages the human resources responsibilities for the team. The incumbent also manages the Client-Partner relationship. The incumbent develops creative solutions and ensures the team is focused on collaboration, and quality and timeliness of deliverables.
KEY AND PERIODIC ACTIVITIES
The duties and responsibilities listed below are representative but not all-inclusive:
Primary
1. Help the Site Manager develop and manage the financial aspects of the business unit (e.g. prepare and track budget, carry out financial reporting, monitor key performance indicators, allocate hours for service level arrangements)
2. Lead the development and delivery of services at the site, including cross-service line integration
3. Manage operations of large and complex projects or programs for multiple service lines (e.g. develop and manage service level arrangements, manage contracts, carry out quality assurance planning, update and track program financials, budgets and schedules, and oversee and manage program staff and consultants)
4. Help develop service level arrangements for special or unique programs to meet Client-Partner requirements
5. Provide technical advice and direction to team members
6. Perform quality control by reviewing deliverables from consultants and contractors, and conducting project site visits
7. Develop and manage service level arrangements
8. Manage and coordinate service line integration and collaboration within the business unit and between stakeholders
9. Support and promote regional and national objectives, as outlined in the Corporate Plan
10. Promote and manage business development opportunities
11. Develop and maintain effective relationships within DCC, and with industry, the Client-Partners and/or stakeholders
12. Ensure quality standards are met, in line with corporate and Client-Partner expectations
13. Manage risk
14. Perform human resources functions (e.g. coach, supervise, mentor, plan and allocate resources, and manage performance)
Other
15. Conduct public consultations and presentations to promote awareness of programs
16. Respond to audit findings
17. Other duties as assigned
SKILLS
General and Specific Knowledge
18. Best practices, methods, trends and legislation in construction, engineering, architecture or environment services
19. Best practices and trends in strategic planning, financial management and human resources management
20. Project, contract and risk management principles
21. Health and safety management
Formal Education and/or Certification(s) and Experience
22. Minimum: university degree in construction, engineering, architecture or environmental services or related field with six years' relevant experience, or the equivalent
23. Preferred: specialized knowledge, training or professional certification in one or more DCC service line
Abilities
24. Use applicable computer software and operating systems
25. Apply project, contract and risk management techniques
26. Demonstrate leadership and human resources management skills
DEVELOPMENT AND LEADERSHIP
27. Lead and manage direct and indirect reports
28. Provide functional direction and advice to other employees and to Client-Partners
WORKING CONDITIONS
29. Typical office environment with occasional travel
30. Some work may be located on construction sites; incumbent may occasionally be required to wear basic safety equipment
Check out your benefits
Working with us offers excellent opportunities for growth and advancement—and entitles you to one of the job market's best benefits packages valued at between 25 and 30% of your salary.
Your package includes:
Health and Wellness
31. 100% employer-paid annual sick leave, and health and dental premiums
32. $400 wellness allowance to help cover expenses such as a gym membership
33. $1,500 for mental health services on top of regular $1,500 paramedical coverage
34. Telus Virtual Health Care and $750 Health Care Spending Account for some expenses not covered under provincial plans
Home and Family
35. Life, accidental-death, and short-term disability insurance
36. Enhanced inConfidence employee and family assistance program
37. Maternity and parental leave top-up plan to 93% of regular gross earnings for up to 37 weeks
38. Flexible workplace options, including $400 allowance every two years, to support working from home
Leave and Retirement
39. Public-service pension
40. Comprehensive vacation and other paid-leave plans, along with deluxe travel benefit plans