About the Company
Our client is a restricted access, not-for-profit health fund supporting current and former employees of the Commonwealth Bank Group and their immediate families.
With 70+ years of service, they're proudly member-first, service-led, and committed to delivering exceptional support to every person they assist.
While we can't name them here, you'll be joining a truly customer-centric organisation known for its strong values, stability, and supportive culture.
Your Next Role
This is your chance to make a meaningful impact supporting members with their private health insurance needs.
You'll be the first point of contact, helping customers navigate their PHI products confidently while working in a collaborative and dynamic team environment.
What You'll Do
Assist members with a wide range ofprivate health insurance enquiries– from updating payment details and explaining coverage, to reissuing cards and guiding them through policy changes.
Handleinbound callsas your primary channel, with opportunities to expand into email support once competent.
Conduct follow-upoutbound callswhere needed to resolve enquiries with accuracy and care.
Clearly articulatecomplex PHI conceptsin a simple, supportive way so members feel informed and reassured.
Navigatemultiple systems, knowledge bases and internal tools– working efficiently even when tech is clunky or processes evolve.
Work in a fast-paced, ever-changing environment whereresilience and adaptabilityare key.
What We're Looking For (Non-Negotiables)
To be successful, youmusthave:
6-12 months recent experience in private health insurance(fund, broker, or PHI contact centre).
Proven ability toexplain complex PHI informationclearly and confidently to members.
Strong technical capability– able to juggle multiple systems, pick up new platforms quickly, and operate confidently in less-than-perfect tech environments.
Aresilient attitudewith the ability to adapt to frequent changes in processes, policies, and system updates.
Why You'll Love This Role
Mon-Fri only –no weekends
Stable, long-term opportunity within a respected member-owned organisation.
Supportive team, ongoing training, and opportunities to cross-skill into new channels.
If you meet the experience criteria and want a meaningful role where you can genuinely help customers, we'd love to hear from you.
Apply now – roles are filling fast
#J-*****-Ljbffr