You will make an impact in the following ways:
* Engage customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.
* Apply the use of specialized tools and follows documented procedures and policies to diagnose and complete repairs, including identifying and preparing required parts and tools.
* Perform preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
* Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
* Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
* Identify additional service opportunities with customer.
* Complete training in line with skill and business requirements.
* Maintain service vehicle and tools for cleanliness and proper operation.
* Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
* Complete in workshop repairs as required
Additional Information:
* 2 weeks on / 1 week off Roster - 12hr shifts
* Competitive Annual Salary – Inclusive of applicable penalties and shift allowance.
* 20% Remote Location Allowance
* All your Safety equipment / PPE and uniforms are provided and laundered
* Domestic Relocation from across Australia may be offered for the right candidate
* Local Valid Drivers License is required
To be successful in this role you will need the following:
* Apprentice Trained Engine Technician (Cert III) or equivalent
* Intermediate level of workshop or field service experience required
* Intermediate level knowledge of and/or experience with engine products
* Heavy Vehicle Experience preferred
* HR License preferred
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