As a Guest Service Agent (GSA) - Front Office at the
Landmark Resort
in
Nelson Bay NSW
, you will be responsible for providing exceptional customer service to all guests. This
casual
role is an integral part of the Front Office team, ensuring a warm and welcoming experience for every visitor to our resort. The ability to implement and maintain a high standard of customer service in all areas of our operation is a must.
What you'll be doing
Greeting and welcoming guests upon arrival, checking them in and out efficiently and courteously
Handling guest inquiries, requests and complaints in a professional and empathetic manner
Promoting the resort's facilities, services and special offers to enhance guest satisfaction
Providing customer service, including answering phones and responding to emails
Undertaking general office duties, including daily banking transactions
Adhering to all hotel policies, procedures and brand standards
Liaise closely with all departments in the hotel, particularly housekeeping and maintenance
What we're looking for
Previous experience in a customer service or hospitality role, ideally in a front office or reception environment
Excellent communication and interpersonal skills with the ability to engage with guests from diverse backgrounds
Strong problem-solving and conflict resolution skills to handle guest issues effectively
Proficient in using hotel management software (Hirum) and technology an advantage
Flexible and adaptable to work a range of shifts, including weekends and public holidays
A friendly, professional and customer-focused attitude
Enthusiastic and motivated team player
What we offer
Competitive hourly rate and casual loading
Opportunities for career development and advancement within the resort
A supportive and inclusive work environment
About us
At the
Landmark Resort
our mission is to create unforgettable experiences for our guests by providing exceptional service and a warm, welcoming atmosphere. We are committed to the professional development of our employees and foster a culture of collaboration, innovation and work-life balance. Successful applicants will be considered for a Full Time position.
If you're passionate about hospitality and delivering outstanding customer service, we'd love to hear from you.
Apply now
to join our team at
Landmark Resort
. Please submit your resume and cover letter through Seek.
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